As someone that has just gone through the stressful process of applying for my latest visa in the UK, I thought I would share my experience and tips for using the UK Visas and Immigration premium service. 

Psstt.. You can read more about the application process and documents I provided for the Indefinite Leave to Remain Visa (Settlement) here.

Disclaimer: This is based on my experience and you should seek professional advice if you are unsure. Go to GOV UK to check if there have been any changes to the visa rule & fees.

Premium Service Appointment Booking

In order to book the premium service appointment you need to complete the online application (for my ILR I used the new visa immigration website), it will be the last stage of the online application process providing you with three options to submit your application. One being the premium service, the type of visa’s this service is offered to are:

  • Tier 2 or 4 visa
  • Tier 2 or 4 dependant – applying on your own
  • Tier 1 or 5 dependant – applying on your own
  • Remain in the UK with family – applying in the partner, family life as a partner or private life in the UK routes

The website also mentions all other applications which is not very explicate about which others they will cover.

The most important tip!!! Make sure you know when your application window is and have your application ready (i.e. all completed online).

Appointments are available from 45 business days before the start of your final 28 days of your existing visa (the window in which you are allowed to apply). This is super important as the appointments are really hard to come by!

To give you an example of timelines, my visa expired on the 10th of September 2018 so I counted back 28 days which was the 13th of August. Appointments open up 45 business days beforehand, in my case the 25th of June. However I thought it was 45 days (rather than business days) in advance so I booked on the 3rd of July (so less than 45 business days in advance).

I applied at 11am and it took me over an hour to get an appointment which I was lucky to score one for the 14th of August at the Croydon Centre.

This was not easy! I spent an hour refreshing, trying different laptops and browser until an appointment showed up. I thought it was a glitch on the new website but it could just be that booked out! It was the most stressful hour of my life trying to get the appointment section to work so not an easy task at all. Sheffield/ Birmingham is generally an easier office to get an appointment. I even knew a guy that needed to fly to Glasgow to get an appointment but he left it super last minute.

Just keep trying on different browser type until it works (not super helpful I know!), if you really struggle I suggest giving the Visas and Immigration a bell and see if they can recommend anything. 

Here are some forums and response from the Home Office on how to get appointments:

There is a thread that discusses Premium Appointment Booking Queries here and the Home Office response (please note it is from 2012) to these queries says to use the following tips:

  • The number of Appointments released each day at each PEO is 1) Glasgow, 35 2)Liverpool, 58 3)Sheffield,30 4) Cardiff, 26 5) Belfast, 12 6) Solihull, 40 and Croydon 220.
  • New appointment slots are released between Midnight and 6 am from Monday to Friday. 
  • Released appointments must be booked online and there is no longer any telephone booking service.
  • There is the UKBA helpline number 0871 606 7766 and they may be able to book appointments in emergency situations otherwise you must book online.
  • Solicitors and Legal Representatives get a separate service which they get to register on and are provided other appointments that aren’t given to the public. 

The premium appointment website has some stats on the availability of Premium Service Appointment which provides some statistics on the appointments. The most notable statement in the stats is – “within that time 3021 slots were detected, most of which are released after midnight for a date 42 days upfront.”

Look at trying some of the tips above if you are struggling to get an appointment during normal hours. Make sure you book the first available appointment, I’ve read that it is a lot easier to re-book to a date than getting your first appointment. Basically, that’s what I did, the first appointment was out of hours which did charge an extra £75 but meant I had an appointment! 

In the forum it mentions that he had a feeling that cancellations where around 11am, that’s around the time I ended up getting a random appointment show so try around this time as well :). 

What locations can you get a Premium Service Appointment?

You can get an appointment at any of these Visas and Immigration locations:

  • Croydon public enquiry office – Lunar House, 40 Wellesley Road, Croydon CR9 2BY.
  • Liverpool public enquiry office – The Capital Building, 6 Union Street, Liverpool L3 9AF.
  • Sheffield public enquiry office – Vulcan House, Riverside Entrance, 6 Millsands, Sheffield S3 8NU.
  • Solihull public enquiry office – Dominion Court, 41 Station Road, Solihull, Birmingham B91 3RT.
  • Glasgow public enquiry office – Festival Court, 200 Brand Street, Govan, Glasgow G51 1DH.
  • Belfast public enquiry office – Drumkeen House, 1 Drumkeen Complex, Upper Galwally, Belfast BT8 6TB.
  • Cardiff public enquiry office – General Buildings, Ground floor, 31-33 Newport Road, Cardiff, Wales CF24 0AB.

Tip number two… The appointment doesn’t have to be in the city you live so it does open you up to more centres and appointments to chose from.

Indefinite Leave to Remain Premium Service Fees

The current fee for 2018 is £610 and then if you have an appointment out of hours there will be an additional £75 fee.

The latest fees for premium service can be found on the GOV.UK website. 

How Long Does a Premium Visa Appointment Take

I would allow 3 to 5 hours for the appointment. I had an 8.10am appointment, I was the 7th person of the day and it took 3 hours for my application to be processed. When I left 10 applications had been processed so it’s quite a lot of checking and processing for the officers. Considering for mine they were going through 5 years of history and about a tree of documentation you can understand that it is time-consuming.

I expect the appointments later in day to take longer as the backlog increases with more appointments arriving.

Preparation for the Appointment

The preparation before the appointment is just ensuring that you have your application completed, booking confirmation, checklist (ticked) and all the documentation prepared. Make sure have certified translations of any documents that are not in English or Welsh.

On the document checklist it mentions to help speed-up the process to provide copies of all your documents which I also included.

I brought mine all neatly separated in different files and categories to make it easier for the case worker, however, it was all just placed in one folder so it wasn’t necessary to prepare this. I would still put the documents in order as per the checklist to make it easier when someone is reviewing your case. 

What to Expect During a Premium Service Appointment at the Visas and Immigration

I had no idea what to expect on the day of my appointment, all I knew is that I needed to have all my preparation ready and arrive 15 minutes before my timeslot. When you arrive at the Visas and Immigration you will have several steps throughout the day which covers:

  • Reception
  • Case Registration
  • Biometric Enrolment
  • Case Allocation and Consideration
  • Return of Documents

Arrival at Premium (same day) Service Centre

The Visas and Immigration have tight security and they request that you arrive 15 minutes before your appointment to go through all the checks. The guard will ask to check your appointment date and time, once confirmed you will head through security. It’s exactly like going to the airport you take belts off, take out anything in your pockets, pull your laptop out of your bag and whatever else.

After the security checks you need to head to the reception area, the guard will advise you where you need to go.

Reception

I arrived 20 minutes earlier than my appointment but as reception doesn’t open until 8 am I couldn’t check in. I wasn’t aware that when reception opens at that everyone runs there to get their appointment first.

Top tip, if your appointment is at 8.10am make sure you are at reception at 8am to get the best spot as possible. In general head there as soon as possible. 

If your appointment is at any other time then it is recommended to report to the reception desk not earlier than 10 minutes before the time of your appointment.

The receptionist will check all your documents, mainly it is general checks like ensuring that your application form is valid and matches your visa/passport and you’ve paid.

After the receptionist is happy you are given a ticket number and asked to wait in the waiting area. The waiting area will have TVs showing ticket numbers and where your ticket is in the process.

Ticket number and details provided of the UK Visa premium service.
Ticket number and details provided on the day of your UK Visa premium service

Case Registration

Now that you have your ticket number you will be called up to have your case registered. This will be announced over the PA system and display your ticket number on the screen with counter you need to go. If you forget the desk number you need to go to the desk signs will also be flashing your ticket number.

This stage the officer will add your application to their database and prepare a folder for your documents. Just provide all the supporting documentation for your application and the photocopies

At this stage, the officers will upload your application onto immigration databases and you will be asked to arrange your supporting documentation for your application/photocopies in preparation for the Immigration caseworker to review.

They handed me back the prepared file to take to the Biometric Enrolment phase. The same process will happen again with your ticket number.

Once completed, you will be asked to take a seat and listen out for your ticket number to be called again.

Bad example of the TV displaying the ticket numbers but you get the idea.

Biometric Enrolment

Yet again your number will be called, generally this is a faster stage of the process. Take the document through with you and hand them to the officer when you arrive.

Then it’s a few finger prints, a photo (with no smile ☹) and a signature is taken. The biometrics you submitted will then be verified against immigration/police databases.

Once finished the officer will add your case in the queue for consideration and decision making.

They say that at this stage you can leave the building for a short time or wait in the waiting area. If you wish to go outside, please make sure your leave your mobile phone number with the Biometric Enrolment Officer and keep your phone switched on so the immigration officers can reach you.

Case Allocation and Consideration

This is the longest part of the process is where your application and supporting documents are being allocated to an Immigration Caseworker and you are waiting for a decision. With the premium service they aim to make the decision on the day and timing of the decision will vary on your application.

Mine thankfully was made on the day and the whole decision time took 2 hours. During that time I was nervously stressing in the waiting room wondering if I would get the approval to stay. I couldn’t find all my employment history so I thought this might impact my application although I had a HRMC letter to back it up so I did have some evidence to cover this.

Another tip, make sure that you bring something along to keep you entertained. The waiting rooms are pretty boring….

Kat nervously waiting
Me nervously waiting for my decision….. 

Return of Documents

The moment of truth… Once a decision has been made, you will be called to collect your documents and application decision letter.

Hopefully a positive decision is made and you can jump around with happiness like I did. You will be handed a letter advising you that your application is approved and Biometric Residency Permit (BRP) has been ordered. If you completed the application yourself then it will be sent to your home, otherwise it will be sent to the agency you used.

The BRP card should arrive in 10 working days, there are details in the letter of what to do if your BRP card doesn’t arrive.

If your application has been refused, the Immigration Caseworker will explain the reasons why.

Video Summarising the Experience 

Any questions let me know in the comments below!

This Post Has 38 Comments

  1. Hi I’m just wondering about the application form. Mine doesn’t have anywhere obvious to sign? I filled it out online then selected print document

    1. Hi Lydia,
      Sorry a bit of wording mistake from me. The only the only document I signed was the declarations, the form itself I did not sign.
      Cheers
      Kat

  2. Hi Kat, This is brilliant – thanks. So glad I found it, you were very generous with your time. I’m a kiwi in UK on Ancestry about to apply for ILR for my self and 3 dependants (husband and 2 teenagers – imagine the cost of that!!). Can i ask a few questions please?
    1. I was issued my visa on 10 January 2014 but didn’t enter UK until 6th February. Am I correct that I put 10 January down as entry date and put the 27 days in between as my first absence or time abroad. Is that right?
    2. This means I am eligible to apply on 13 December being 28 days before 10th January (Visa issue date)
    3. So I should complete my online application and look for premium appointments on 11th October (being 45 days before 13th December)
    4. Can you complete the application Online in advance. I have populated all the questions online and saved it but don’t want to get to the last screen in case I accidentally apply too soon.
    5. I also have a lot of absences (about 60 lines) so they don’t all fit in. I have a spreadsheet showing them all, and they are within the 180 days per year so that should be OK, but I’m confused on evidence on this. I have employment contracts showing my annual leave entitlement – but it seems to want other evidence – letter from employer to confirm this. Did you need anything for this?
    6. I have set up a dummy apt account and have been trying to book an appointment for days at Croydon and every time I go in the system says there are no available apts in next 45 days. This seems crazy. A lot of stuff online about people simply not being able to get them, but you seemed to get yours OK. Did you have any problems with this, and if so was there anything you attempted to resolve it. I’m tempted to go with an agent just to secure the appointment – but that’s ANOTHER £1000 which on top of the huge amount we are already paying is just crazy.
    Thanks again for your really insightful blog. It’s really helped and any further info you can give would be helpful.

    1. Hi Kirsty,

      Here are my answers to your questions.

      1. I was issued my visa on 10 January 2014 but didn’t enter the UK until 6th February. Am I correct that I put 10 January down as entry date and put the 27 days in between as my first absence or time abroad. Is that right?
      Yes, that is how I calculated my leave so my visa was issued on the 10th of September but I didn’t arrive until the 18th of October so I documented this as absences from the UK as it’s within my qualifying 5 years.

      2. This means I am eligible to apply on 13 December being 28 days before 10th January (Visa issue date)
      Yes, you need to either post your application or attend an appointment within the 28 days based on my experience.

      3. So I should complete my online application and look for premium appointments on 11th October (being 45 days before 13th December)
      You can start the application 70 days in advance before they will wipe the application (hope I have remembered that correctly) and you can only get to the appointment pages when you complete the application, as booking will require you to pay and then finalises the application i.e. produces all the documents you need to a company your application.

      4. Can you complete the application Online in advance. I have populated all the questions online and saved it but don’t want to get to the last screen in case I accidentally apply too soon.
      Yes, that’s totally fine to do as above.

      5. I also have a lot of absences (about 60 lines) so they don’t all fit in. I have a spreadsheet showing them all, and they are within the 180 days per year so that should be OK, but I’m confused on evidence on this. I have employment contracts showing my annual leave entitlement – but it seems to want other evidence – letter from employer to confirm this. Did you need anything for this?
      On Ancestry as I understand there is nothing is required from your employer that is only for those on Tier 2 sponsorship. I just provided my passport as evidence as to when I left the country plus the spreadsheet which showed the totals for each year in the rolling period.

      6. I have set up a dummy apt account and have been trying to book an appointment for days at Croydon and every time I go in the system says there are no available apts in next 45 days.
      This was not easy! I spent hours refreshing, trying different laptops and browser until an appointment showed up. I thought it was a glitch on the new website but it could just be that booked out! It was the most stressful 3 hours of my life trying to get the appointment section to work so not an easy task at all. Sheffield is generally an easier office to get an appointment but a trek from London.

      Hope that helps, let me know if you have any other questions.

      Cheers,
      Katherine

  3. That is so super. i’m so glad I stumbled across you! I’m just starting the application online now so will certainly ask if any other questions – but hopefully won’t bother you. Fingers crossed I can get an appointment. I figure I’ll try for a couple of days, and if no luck may have to bite the bullet and pay for an agent to do it – grrrrr. Thanks again!

    1. I hope so too! They make it such a stressful and costly experience. As I understand an agent is £500+ for an application so it might be cheaper getting the train or driving to Sheffield or Birmingham. The only other thing I would recommend is trying in like IE11 or an older internet browser. Something I have learnt working in government is that most of their systems only run properly on IE for some reason. That was the browser that finally worked for me.

      Good Luck!

  4. Kat- what time of the day did you make your appointment? I’ve been trying all hours at all locations and I haven’t seen a single appointment come up, they all say nothing for 45 days and I’m quickly running out of time. Any strategies greatly appreciated!

    1. This was not easy! I spent hours refreshing, trying different laptops and browser until an appointment showed up. I thought it was a glitch on the new website but it could just be that booked out! It was the most stressful 3 hours of my life trying to get the appointment section to work so not an easy task at all. Sheffield/ Birmingham is generally an easier office to get an appointment. I even knew a guy that needed to fly to Glasgow to get an appointment but he left it super last minute.

      The only other thing I would recommend is trying in like IE11 or an older internet browser. Something I have learnt working in government is that most of their systems only run properly on IE for some reason. That was the browser that finally worked for me.

  5. Hello Kat,

    I have applied an appointment for my and son ILR. I have booked/applied for the wrong form, i.e. currently scheduled for Set (m) however, I should/must have booked for Set (o). Please note the fees for both is the same. I looked into the option of cancelling and reapplying for Set (o), but the waiting time and refund time is more than 6 weeks, and my wife and son visa is expiring in 6 weeks time.

    Do you think they will consider or they will be ok if we book for a particular form but apply for some other form? hope my question is clear enough.

    Regards

    Sam

    \

    1. Hi Sam, ah I see. So your family is over as PBS dependents? Did you apply using the visa4uk website? If so then the application would be linked to that reference number and not sure bringing a manual form will be ok. If you did it online again to get the documents that you need to print you have to go through the whole process and payment again. I’d suggest calling the home office as they’d know the latest stance on situations like this. Fingers crossed that this gets sorted for you. I can imagine it is super stressful!
      Cheers, Kat

  6. Hello Kat,
    I am planning to apply for FLR(M) Second Extension. I am thinking of using PEO for this. I am I correct that
    All I need to do is Book an Appointment at PEO and at the same time pay my VISA application fee.
    Pay NHS Surcharge.
    Take completed visa application form and all relevant documents to the appointment.? I don’t need to submit visa application form online prior to the appointment anywhere.? just take it with me in-person.

    Thanks
    Hanna

    1. Hi Hannah,
      I had to do an application form online, then once completed the website gave me the ability to chose the type of service and pay my fees after I had chosen the service. My application didn’t have NHS surcharge in it so I am assuming that will just be one of the categories. My understanding is the only way you can book an appointment is via the vis4UK or a company that provides the service. You can always register to the visa4uk website and see what options they give you?
      Cheers,
      Kat

  7. Hi,

    My wife entered UK on 28th January 2014 and her visa was on 6th January 2014 under partner of British Citizen category, on that basis when is earliest I can apply, according to me it should be 28 days prior to entry so that’d be 31st December 2018, please correct me if wrong

    Secondly can I make the online application 1st November and look for a PSC appointment 40 3 days ahead which would mean the PSC appointment is within the 28 days rule or thaat would be invalid and can only apply online within the 28 days qualifying period

    Lastly there is speculation of new rules and PSC’s opening up on 5th November 2018, do we know whether its true or not and if so is there any further information on what the procedure will be and processing times

    1. Hi Mihir,
      I would have said that the 28 days starts on the 1st of Jan as the 28th is the 28th day. You can submit the application before the 28 days, the appointments just can’t be before or after that time period. My understanding it’s meant to be 45 business days in advance that the appointments open up so you could start applying from now as you are in the 45 days in advance currently.
      After a bit of research tonight the articles I read state that there are no new rules but they are rolling out the new system which has technically been in beta for some time now so not sure how they can make it worse than the better version but I guess we will see.
      Hope that helps.
      Cheers, Kat

  8. Hi Kat,

    I am in the process of applying for ILR and I have booked in a premium appointment next month (14 Nov). I now need to fill the online application. But as I have already booked and payed the visa fee when I booked the premium appointment can I able to fill the online application as it have a payment page at the end. In that case do I need to print the STE(O) form and fill it manually and go to the appointment.

    Any advise will be much appreciated.

    Thanks,
    Sam

    1. Hi Sam,
      The online application doesn’t give you the printable versions until you go through all the steps which include paying (from what I remember). You can always register to the visa4uk website and try, see what happens :). Therefore you would have to go through the manual applications. Here is the application https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/722191/set-_o_-07-18.pdf

      You will also need the verification check forms, if you can’t find them online I can always send you a copy I had. Then a copy of your booking confirmation, payment and evidence.

      Can I ask you how you got an appointment and paid the fees without going the online route? It would be handy to give other people advice on other options they can take :).

      Cheers
      Kat

      1. Hi Kat,

        Thanks for the reply. I did contact the home office and they also said the same. As I already booked a premium appointment and paid the full fee beforehand using this website https://www.gov.uk/ukvi-premium-service-centres/book-an-appointment, I need to fill the SET (O) version 7/18 form manually and present at the appointment along with other documents. But do I need a verification check form for ILR?

        1. Hi Sam,
          The Home Office gave me the consent forms as a part of my application and said that I needed to provide it so I would assume that it’s a requirement for people to do so. Here is what the consent for says from the applicant’s permission:
          I understand that the Home Office may check whether the information and documentation that I provide is genuine and correct.

          I agree to the provider of the information and documentation telling the Home Office whether it is genuine and correct or in what way (if any) it is not genuine and correct.

          I agree to the disclosure to the Home Office of any relevant personal data the provider of the information or documentation holds on me for the above purpose. If I have not supplied correct information or documentation to the Home Office the provider may disclose my relevant correct personal data.

          I understand that the information obtained may be used to decide my application and for related purposes.

          I understand that providing information or documentation that is not correct will normally result in my application being refused and may lead to my prosecution for a criminal offence.

          There is one for sponsor and for those who share accounts with partners or family etc.

          Cheers, Kat

  9. Hi Kat
    Thank you so much for the post. It is very helpful.
    I have a question if you don’t mind answer, I am applying through the 10 year route. However I lost my passport that has my stamps between 2008-2013, so how would I prove that I didn’t leave the country for 540 days during the 10 years. Thank you very much, much appreciated.

    Richard

    1. Hi Richard,
      Here is a helpful document explaining continuous leave for ILR https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/723413/Calculating-continuous-leave-v17.0-EXT.pdf

      The document does start that for the categories below, there is no requirement to give a reason for absences if they do not exceed 180 days in a consecutive 12 month period:

      • Tier 1 (Exceptional talent) • Tier 1 (Entrepreneur) • Tier 1 (Investor) • UK ancestry • Retired person of independent means • Highly skilled migrant (applying under the HSMP Forum judicial review) • Points-Based System dependants

      The document then goes on to explain that tier 2/tier 1 need to… Evidence in the form of a letter from the employer which sets out the reasons for the absences, including annual leave, must be provided. Where short visits outside the UK, on weekends or other non-working days have taken place, evidence from the employer should be provided to confirm the applicant’s normal working pattern and show the absences occurred during a non-working period. Tier 1 (General) applicants who are self-employed or in business must provide a letter of explanation of their business-related absences.

      For evidence, you could get your employer to document all your annual leave dates or you write the letter and they provide their approval and signature. Annoying if you have changes jobs but this is what Tier 2 visas have to do so it’s evidence they would be used to but I am not sure if they then need to provide additional evidence along with the letter. In the document, it doesn’t state that you need to though. Then if you didn’t take leave for a trip then look at filling with flight or accommodation evidence. If you can’t get an employer to provide leave dates then you would have to look for flights or accommodation proving leaving the country for that time period to prove this. That’s the only ideas I can come up with proving for those years you lost your passport for but I don’t know what other people have done to prove the leave when they have lost their passport (and if they were approved via this evidence I have suggested).

      Regards,
      Katherine

  10. Hi Kat, many thanks for this valuable information. could you please advise me on my case; I have been in the UK for 11 years my visa ( leave to remain) will expire in 2 years I know it’s still a long time but I have family matters that required me to get my ILR urgently, I have filled in the SET(LR) online application and chose to book a premium appointment. I tried all times of day and night and could not get to see any appointments at any locations, it always shows this message (we don’t have any appointments in the next 45 days ….)
    My question is: is this happening to me because I still have a valid leave to remain for the next two years? what can I do to book the premium appointment? I’m using the E as you advised.
    Many thanks for your help, Kind regards

    1. Hi Iman,
      That message is so frustrating! That’s what it said until a random appointment once showed. It’s strange that there are no appointments at any location. I would give them a bell, with a beta site there is always issues but with Brexit approaching fast it will be jammed packed. It’s prompted a lot of people to apply for visas so it’s a busy time. Without doing the whole application process again I can’t test out the appointments :(.
      Sorry I cannot be more helpful.
      Cheers, Kat

  11. Hi Both,

    I am also on the same page. I understand from 1st of November 2018 (i.e.today) the paper application form for ILR has withdrawn, we must now apply online. Can we book a premium service via the online application as part of your application process or do we still need to book the premium service separately. In that case, where we need to make the application fee, at the online application form or when booking the premium service separately.

    Thanks in advance.
    Nal…

    1. Hi Nal,

      I used the beta application for my IRL so the https://visas-immigration.service.gov.uk/. Basically when you get to step 6 which is pay that’s when you get given the option to choose a premium service and able to book the appointment. Once you select appointment you then pay for the visa and premium service fee and if you have an out of hours appointment this will be added to the total. You can pay using all major debit and credit cards.

      Cheers,
      Katherine

  12. Many Thanks Kat,

    I am aware you have explained this above , however to confirm further, I am completing my 5 years on the 10th of December which means I am entitled to apply for my visa on the 12th of November which is 28 days earlier. Thus I can only submit my online application form after the 12th and book my appointment after 12th. Is this correct or can I complete the online application and book my appoint earlier than 12th?

    Thanks
    Nal

    1. Hi Nal, Yes the 10th of Dec would be the 12th of Nov. The appointments open 45 business days in advance so you could have booked an appointment a month ago but yes you can only submit online applications now. I would complete your application asap as lots of people are mentioning appointments are nearly impossible to come by.
      Cheers, Kat

  13. Hi

    Can someone please advise me on how to get a premium service appointment booking as my visa expires 7th January 2019. I have tried all the centre’s and refresh severally, now the tip of my fingers hurt so bad.

    Please can anyone advise what alternatives I have got getting an appointment please.

    Kind regards
    Tina

    1. Hi Tina, I would call the Home Office and discuss with them. The only other options is to use a company. Sorry, I couldn’t be more of help, it seems that lots of people are currently having issues with getting an appointment :(.
      Cheers, Kat

    1. Thanks, Nick for the helpful information. I hope it helps others to score appointments 🙂

  14. Hi Kat,

    My mum has an appointment soon and just came across your blog. My mum already has indefinite leave to remain but does not have a biometric residence card so the appointment is to try to get that. The last time we tried to do this we tried using the non-premium service route and they were just so incompitent, losing documents and random document requests, which prolonged the process even further. I would like to know what documents you included with your application along with the requested ones. We have a letter from the GP confirming her registration there, copies of dependants’ passport who already have British citizenship, copies of her husband’s passport who also already has citizenship. Because my mum is not currently working now, we also have a letter proving that she has financial support as well as some payslips as evidence. What other documents do you reckon we should include?

    Thank you

    1. Hi Barbara,
      I didn’t realise switching to a BRP card required so much evidence but with the new service there is a checklist at the end of the application so if you follow the process and application on https://visas-immigration.service.gov.uk/product/biometric-residence-permit-replacement-service (I assuming here that is what you are applying for) then at the end (again assumption on using the service). I’ve documented everything I provided for my ILR here https://katsgoneglobal.com/indefinite-leave-to-remain/ which included the checklist they provide as required evidence. I wouldn’t have expected you needed to re-prove everytime why you are a permanent resident as the BRP requires renewal every 5 years. Sorry I can’t be of more help, it’s not something I have done myself. Good luck!
      Cheers,
      Kat

  15. Thanks kat for helping people and your efforts

    My question is my flr m is expiring on 19 january 2019
    And my qualified period is then 22 Dec 2018 right ?
    Can i apply online application ilr set (m) now or does it matter has to be filled by 22 Dec .and really struggle to find PSC appoinment trying since 4 weeks now no luck any advise?many thanks

    1. Hi Kancho,
      You can apply in advance of your 28 days, you just can’t physically or send your application outside of the 28 days. I would have said it is the 23rd of December but yes basically from then :).
      Apart from the tips I recently added from the forums I don’t know of any other tips or tricks :(. There was an emergency number mention in one of the forums which I documented in the post. Maybe try that? If not the only other way is to use a company or just keep trying. Super frustrating I know!
      Cheers,
      Kat

  16. Hi there,
    I was wondering if you could help me out, please. I have paid for the premium service to be seen on Wednesday. However, I couldn’t complete the online form (SET LR) as it wont stop requesting for another payment of £2999.

    Anyone knows how I can let the system know that I have paid £2999, please?

    Thanks in advance.

    1. Hi Sam,
      The online application doesn’t give you the printable versions until you go through all the steps which include paying. It’s generally best to book the appointment as a part of the online application, however, as you’ve gone the other route you would have to go through the manual applications. Here is the application https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/722191/set-_o_-07-18.pdf I know they are phasing these manual forms out but if they still let you book appointment alternate ways this is the only way you can do your application. Another Sam confirmed in the comments below that this was what the Home Office advised but you can always call them to double check.
      Cheers, Kat

  17. Hi Kat,

    Thank you for your response. I have assessed that link again and again without any good result. However, I managed to do it online but it won’t let me proceed past the payment. On the other hand, there is an option to download and save the application in pdf format at whatever stage you got to.
    Furthermore, considering all of the above, I decided to print the form, but I couldn’t find anywhere on the form to scribble my signature. Do you think this could be a problem?

    Many thanks.

    1. Hi Sam,
      They did announce that they were removing form so seems that has now happened. The online application comes with more than just an application at the end of the process you get a copy of the payment, checklist, biometric enrolment, verification checks and the application which you need to provide with your with your evidence. You would have to speak to the Home Office to see what to do.
      Cheers,
      Kat

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