UK Visa Super Priority Appointment (Tips and Process)

UK Visas Premium Service - Appointment Tips and Process

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As of the 5th of November, the whole service has changed and it’s no longer the same Premium Service offering by UK Visa and Immigration (UKVI). There is a new service called UK Visa and Citizenship Application Service (UKVCAS) which is run by Sopra Steria in partnership with UK Visas and Immigration. I have searched the internet, so you didn’t have to! Here is everything you need to know about the changes.

Psstt.. You can read more about the application process and documents I provided for the Indefinite Leave to Remain Visa (Settlement) here.

Super Priority service is currently suspended. As things are changing (due 2020 events) with UKVCAS service please keep up to date with UKVI latest information and UKVAS.

Disclaimer: This is based on my research and you should seek professional advice if you are unsure. Go to GOV UK to check if there have been any changes to the visa rule & fees.

5th November 2018 Changes to Appointments

With the rollout of the UK Visa and Immigration new streamlined services there have been several changes introduced which include:

  • a streamlined online journey for most application types, with an intuitive form making it easier to apply and the option to purchase additional services;
  • a modernised, digital and more secure process to submit key evidence and personal information, with most applicants able to retain their passports and other valuable evidence rather than sending them separately to UKVI;
  • fast and convenient self-service with the ability to make applications and upload evidence directly;
  • more flexible on-demand, mobile application services accessible at third party premises;
  • enhanced support for vulnerable customers through a range of financial support for travel costs and mobile services.

You can read more of the details UKVI issued on this here.

Timeline of the Changes

  • From 5th November: the new UK VCAS centres will open and slowly rolled out until the 29th of Nov. They are opening 57 locations across the country to make the process easier.
  • During the period of 5th November – 29th November, the old and new service will run which means there will be access to the new biometrics/document upload centres and Premium Services.  
  • 29th November: Premium Service Centres will close
  • January 2019: Service and Support Centres will open, for use by a small number of customers who require more support with their application. These customers will continue to use the current process until January and the UKIV will issue more information on this process shortly so look out for it.

Premium Service Appointment Booking

In order to book the premium service appointment, you need to complete the online application (for my ILR I used the new visa immigration website), it will be the last stage of the online application process providing you with two options to submit your application. The two options are Standard and Super Priority service and the type of visa’s this service is offered to are:

  • Tier 2 or 4 visa
  • Tier 2 or 4 dependant – applying on your own
  • Tier 1 or 5 dependant – applying on your own
  • Remain in the UK with family – applying in the partner, family life as a partner or private life in the UK routes
  • Indefinite Leave to Remain
  • And a few more.

What does this mean for you?

This changes the way the visa appointments used to work so instead of the appointments opening 45 business days in advance they now open within 5 working days of making your application. They encouraged to go to an appointment as soon as possible and will receive a reminder after 15 working days if you have not attended an appointment.

If you want to visit one of these service points you can book an appointment:

  • up to 28 days in advance
  • the same day
  • the next day
  • outside of standard office hours

If your application included family members or dependents you will need to attend the appointment at the same time.

What are the Decision Timelines for the New Premium Service?

The changes have introduced a new timeline for when a decision is made on your application, the choices are:

Example of the new application

Visit to commence your application, depending on the visa type you will be directed to the appropriate form you need to fill out. Once you commence the application you will be presented with an information page about your visa which will detail information about; biometric information, healthcare Surcharge, before you start applying, what you need to know, how to apply and application fees.

Example of Tier 2 Application page.
Example of Tier 2 Application page.

Once you’ve completed the application and declaration you will get to the payments section.

The first step of this process is providing your evidence and biometrics information. Between 5th November and 29th November you will be offered the choice between the existing service or the new UK VCAS. This is still displaying on some applications. You will need to choose the new service as the existing service no longer exists.

Example of page 2 of the Tier 2 application page for providing biometics.
Example of page 2 of the Tier 2 application page for providing biometics.

The next step is choosing the service, to recap the decision timeline is:

  • Standard service – get a decision within 6 months
  • Super priority – get a decision in 24 hours
Example of payment page and options available.
Example of payment page and options available.

The moment of spending your money is now here! Put in those card details.

Choosing your payment method on UKVI.
Choosing your payment method on UKVI.

The last page is further actions will cover booking appointment, downloading the checklist and application.

Further actions page on UKVI which allows you to book an appointment with UKVCAS.
Further actions page on UKVI which allows you to book an appointment with UKVCAS.

Booking Your Appointment

Once you complete your online form and pay the fees you will be emailed an access code. This is used to book an appointment through the online portal on the UKVCAS website.

This is also the portal you will self upload your support evidence.

What Locations Can You Get a Premium Service Appointment?

Before the changes there only used to be 7 Premium Service Centres now there is now 57 UKVCAS centres across the UK:

  • 6 core service centres offering free appointments – Manchester, Birmingham, Glasgow, Cardiff, Belfast and Croydon.
  • 50 enhanced service centres offering charged appointments so it will be £60 for appointments between 10 am – 4 pm, £100 for weekday appointments outside of these hours, or £125 for weekend appointments.
  • 1 premium lounge for a fee of £200 (or £260 outside of10 am –4 pm hours). Choosing this service won’t improve your application processing time.

To find your closest centre use the location tool here. When you are booking the appointments the location tool will also appear providing you with the 4 closest centres. If you wish to find another location then enter the postcode of that area and it will show you the centres to that area.

For example, my closest centres in London are:

  • Croydon Core Service Point – Bedford Point, 35 Dingwall Road Croydon
  • Wimbledon Service Point – Wimbledon Library, 35 Wimbledon Hill Road London
  • Victoria Service Point – Regus, 52 Grosvenor Gardens London
  • Premium Lounge Service Point – 20 Mark Lane London

Indefinite Leave to Remain Premium Service Fees

The fee structure for the Premium Service was £800 which has now been transferred to Super Priority service (new arrangements).

You can see the latest fee list here.

Additionally, you can purchase the following services:

Enhanced service points

Basically, this is scanning and evidence checking services and cost £60 per person. I suggest doing this yourself instead of paying for the third party to do this on your behalf.

Out of hours appointments

This service was previously offered and is just appointments out of the core hours. Prices start from £100 per person on top of any other appointment-based fees.

Next day appointments

As the title states, they now offer next day appointments for £100 per person on top of any other appointment-based fees.

Same day appointments

For urgent applications you can now get a same day appointment. Prices start from £100 per person on top of any other appointment-based fees.

How Long Does a Premium Visa Appointment Take?

I would allow 30 to 60 minute for the appointment. The appointment will just the enrolment of your biometrics and a check supporting evidence has scanned correctly. If you have uploaded/scanned the documents, then it will be simply getting you biometrics done and you will be out the door.

Once that is complete the decision process will be kicked off and should take 24 hours. I would allow up to three days and if you’ve not heard back by then you can call UKVI.

Preparation for the Appointment

The preparation before the appointment is just ensuring that you have your application completed, booking confirmation, checklist and all the documentation prepared. Make sure have certified translations of any documents that are not in English or Welsh.

With the new service you will be told what you need to bring to your appointment when you submit your application, this will include:

  • appointment confirmation
  • passport or travel document
  • supporting evidence (bring the originals to the appointment)

When I submitted mine there was no electronic way of uploading the information, so I brought mine all neatly separated into different files and categories to make it easier for the caseworker. It was all just placed in one folder, so it wasn’t necessary to prepare this. I would still put the documents in order as per the checklist to make it easier when someone is reviewing your case if you are bringing physical documentation.

I’ve read horror stories with the new appointment service that their paper scanners didn’t work. Upload all the docs *before* the appointment and take the original documents to the appointment. No need to take photocopies of docs or passport photos.

What to Expect During a Premium Service Appointment at the Visas and Immigration

Since my appointment, the process has changed (I have included that below), the new process will be:

  • show your appointment confirmation (you will get this as an email containing a QR code) and ID documents to confirm your appointment – even if you pre-upload the documents you still need to bring the originals to the appointment.
  • enrol your biometric information (fingerprints, photograph) and digital signature
  • submit your supporting evidence (unless you choose to self-upload this)
  • show your passport or travel document and have your identity checked
  • speak to a member of staff who will check that your biometric information has been successfully enrolled and your passport and supporting evidence has scanned correctly

Afterwards you are supposed to get an email confirming you’re biometric was enrolled but I’ve never received any confirmation stating this.

Later, depending on the service you choose you should get a letter from the Home Office on that your application was approved or denied. If approved then you will receive by post your BRP and approval letter.

Video Update on UK Visa Premium Service Appointments

Video on the UKVCAS Biometric Appointment

More UK Visa Articles

Let me know of your experience in the comments below!

438 thoughts on “UK Visa Super Priority Appointment (Tips and Process)”

  1. Hi I’m just wondering about the application form. Mine doesn’t have anywhere obvious to sign? I filled it out online then selected print document

  2. Hi Lydia,
    Sorry a bit of wording mistake from me. The only the only document I signed was the declarations, the form itself I did not sign.

  3. Hi Kat, This is brilliant – thanks. So glad I found it, you were very generous with your time. I’m a kiwi in UK on Ancestry about to apply for ILR for my self and 3 dependants (husband and 2 teenagers – imagine the cost of that!!). Can i ask a few questions please?
    1. I was issued my visa on 10 January 2014 but didn’t enter UK until 6th February. Am I correct that I put 10 January down as entry date and put the 27 days in between as my first absence or time abroad. Is that right?
    2. This means I am eligible to apply on 13 December being 28 days before 10th January (Visa issue date)
    3. So I should complete my online application and look for premium appointments on 11th October (being 45 days before 13th December)
    4. Can you complete the application Online in advance. I have populated all the questions online and saved it but don’t want to get to the last screen in case I accidentally apply too soon.
    5. I also have a lot of absences (about 60 lines) so they don’t all fit in. I have a spreadsheet showing them all, and they are within the 180 days per year so that should be OK, but I’m confused on evidence on this. I have employment contracts showing my annual leave entitlement – but it seems to want other evidence – letter from employer to confirm this. Did you need anything for this?
    6. I have set up a dummy apt account and have been trying to book an appointment for days at Croydon and every time I go in the system says there are no available apts in next 45 days. This seems crazy. A lot of stuff online about people simply not being able to get them, but you seemed to get yours OK. Did you have any problems with this, and if so was there anything you attempted to resolve it. I’m tempted to go with an agent just to secure the appointment – but that’s ANOTHER £1000 which on top of the huge amount we are already paying is just crazy.
    Thanks again for your really insightful blog. It’s really helped and any further info you can give would be helpful.

  4. Hi Kirsty,

    Here are my answers to your questions.

    1. I was issued my visa on 10 January 2014 but didn’t enter the UK until 6th February. Am I correct that I put 10 January down as entry date and put the 27 days in between as my first absence or time abroad. Is that right?
    Yes, that is how I calculated my leave so my visa was issued on the 10th of September but I didn’t arrive until the 18th of October so I documented this as absences from the UK as it’s within my qualifying 5 years.

    2. This means I am eligible to apply on 13 December being 28 days before 10th January (Visa issue date)
    Yes, you need to either post your application or attend an appointment within the 28 days based on my experience.

    3. So I should complete my online application and look for premium appointments on 11th October (being 45 days before 13th December)
    You can start the application 70 days in advance before they will wipe the application (hope I have remembered that correctly) and you can only get to the appointment pages when you complete the application, as booking will require you to pay and then finalises the application i.e. produces all the documents you need to a company your application.

    4. Can you complete the application Online in advance. I have populated all the questions online and saved it but don’t want to get to the last screen in case I accidentally apply too soon.
    Yes, that’s totally fine to do as above.

    5. I also have a lot of absences (about 60 lines) so they don’t all fit in. I have a spreadsheet showing them all, and they are within the 180 days per year so that should be OK, but I’m confused on evidence on this. I have employment contracts showing my annual leave entitlement – but it seems to want other evidence – letter from employer to confirm this. Did you need anything for this?
    On Ancestry as I understand there is nothing is required from your employer that is only for those on Tier 2 sponsorship. I just provided my passport as evidence as to when I left the country plus the spreadsheet which showed the totals for each year in the rolling period.

    6. I have set up a dummy apt account and have been trying to book an appointment for days at Croydon and every time I go in the system says there are no available apts in next 45 days.
    This was not easy! I spent hours refreshing, trying different laptops and browser until an appointment showed up. I thought it was a glitch on the new website but it could just be that booked out! It was the most stressful 3 hours of my life trying to get the appointment section to work so not an easy task at all. Sheffield is generally an easier office to get an appointment but a trek from London.

    Hope that helps, let me know if you have any other questions.


  5. That is so super. i’m so glad I stumbled across you! I’m just starting the application online now so will certainly ask if any other questions – but hopefully won’t bother you. Fingers crossed I can get an appointment. I figure I’ll try for a couple of days, and if no luck may have to bite the bullet and pay for an agent to do it – grrrrr. Thanks again!

  6. I hope so too! They make it such a stressful and costly experience. As I understand an agent is £500+ for an application so it might be cheaper getting the train or driving to Sheffield or Birmingham. The only other thing I would recommend is trying in like IE11 or an older internet browser. Something I have learnt working in government is that most of their systems only run properly on IE for some reason. That was the browser that finally worked for me.

    Good Luck!

  7. Kat- what time of the day did you make your appointment? I’ve been trying all hours at all locations and I haven’t seen a single appointment come up, they all say nothing for 45 days and I’m quickly running out of time. Any strategies greatly appreciated!

  8. This was not easy! I spent hours refreshing, trying different laptops and browser until an appointment showed up. I thought it was a glitch on the new website but it could just be that booked out! It was the most stressful 3 hours of my life trying to get the appointment section to work so not an easy task at all. Sheffield/ Birmingham is generally an easier office to get an appointment. I even knew a guy that needed to fly to Glasgow to get an appointment but he left it super last minute.

    The only other thing I would recommend is trying in like IE11 or an older internet browser. Something I have learnt working in government is that most of their systems only run properly on IE for some reason. That was the browser that finally worked for me.

  9. Hello Kat,

    I have applied an appointment for my and son ILR. I have booked/applied for the wrong form, i.e. currently scheduled for Set (m) however, I should/must have booked for Set (o). Please note the fees for both is the same. I looked into the option of cancelling and reapplying for Set (o), but the waiting time and refund time is more than 6 weeks, and my wife and son visa is expiring in 6 weeks time.

    Do you think they will consider or they will be ok if we book for a particular form but apply for some other form? hope my question is clear enough.




  10. Hi Sam, ah I see. So your family is over as PBS dependents? Did you apply using the visa4uk website? If so then the application would be linked to that reference number and not sure bringing a manual form will be ok. If you did it online again to get the documents that you need to print you have to go through the whole process and payment again. I’d suggest calling the home office as they’d know the latest stance on situations like this. Fingers crossed that this gets sorted for you. I can imagine it is super stressful!
    Cheers, Kat

  11. Hello Kat,
    I am planning to apply for FLR(M) Second Extension. I am thinking of using PEO for this. I am I correct that
    All I need to do is Book an Appointment at PEO and at the same time pay my VISA application fee.
    Pay NHS Surcharge.
    Take completed visa application form and all relevant documents to the appointment.? I don’t need to submit visa application form online prior to the appointment anywhere.? just take it with me in-person.


  12. Hi,

    My wife entered UK on 28th January 2014 and her visa was on 6th January 2014 under partner of British Citizen category, on that basis when is earliest I can apply, according to me it should be 28 days prior to entry so that’d be 31st December 2018, please correct me if wrong

    Secondly can I make the online application 1st November and look for a PSC appointment 40 3 days ahead which would mean the PSC appointment is within the 28 days rule or thaat would be invalid and can only apply online within the 28 days qualifying period

    Lastly there is speculation of new rules and PSC’s opening up on 5th November 2018, do we know whether its true or not and if so is there any further information on what the procedure will be and processing times

  13. Hi Hannah,
    I had to do an application form online, then once completed the website gave me the ability to chose the type of service and pay my fees after I had chosen the service. My application didn’t have NHS surcharge in it so I am assuming that will just be one of the categories. My understanding is the only way you can book an appointment is via the vis4UK or a company that provides the service. You can always register to the visa4uk website and see what options they give you?

  14. Hi Mihir,
    I would have said that the 28 days starts on the 1st of Jan as the 28th is the 28th day. You can submit the application before the 28 days, the appointments just can’t be before or after that time period. My understanding it’s meant to be 45 business days in advance that the appointments open up so you could start applying from now as you are in the 45 days in advance currently.
    After a bit of research tonight the articles I read state that there are no new rules but they are rolling out the new system which has technically been in beta for some time now so not sure how they can make it worse than the better version but I guess we will see.
    Hope that helps.
    Cheers, Kat

  15. Sathian Unni (Sam)

    Hi Kat,

    I am in the process of applying for ILR and I have booked in a premium appointment next month (14 Nov). I now need to fill the online application. But as I have already booked and payed the visa fee when I booked the premium appointment can I able to fill the online application as it have a payment page at the end. In that case do I need to print the STE(O) form and fill it manually and go to the appointment.

    Any advise will be much appreciated.


  16. Hi Sam,
    The online application doesn’t give you the printable versions until you go through all the steps which include paying (from what I remember). You can always register to the visa4uk website and try, see what happens :). Therefore you would have to go through the manual applications. Here is the application

    You will also need the verification check forms, if you can’t find them online I can always send you a copy I had. Then a copy of your booking confirmation, payment and evidence.

    Can I ask you how you got an appointment and paid the fees without going the online route? It would be handy to give other people advice on other options they can take :).


  17. Hi Kat
    Thank you so much for the post. It is very helpful.
    I have a question if you don’t mind answer, I am applying through the 10 year route. However I lost my passport that has my stamps between 2008-2013, so how would I prove that I didn’t leave the country for 540 days during the 10 years. Thank you very much, much appreciated.


  18. Hi Richard,
    Here is a helpful document explaining continuous leave for ILR

    The document does start that for the categories below, there is no requirement to give a reason for absences if they do not exceed 180 days in a consecutive 12 month period:

    • Tier 1 (Exceptional talent) • Tier 1 (Entrepreneur) • Tier 1 (Investor) • UK ancestry • Retired person of independent means • Highly skilled migrant (applying under the HSMP Forum judicial review) • Points-Based System dependants

    The document then goes on to explain that tier 2/tier 1 need to… Evidence in the form of a letter from the employer which sets out the reasons for the absences, including annual leave, must be provided. Where short visits outside the UK, on weekends or other non-working days have taken place, evidence from the employer should be provided to confirm the applicant’s normal working pattern and show the absences occurred during a non-working period. Tier 1 (General) applicants who are self-employed or in business must provide a letter of explanation of their business-related absences.

    For evidence, you could get your employer to document all your annual leave dates or you write the letter and they provide their approval and signature. Annoying if you have changes jobs but this is what Tier 2 visas have to do so it’s evidence they would be used to but I am not sure if they then need to provide additional evidence along with the letter. In the document, it doesn’t state that you need to though. Then if you didn’t take leave for a trip then look at filling with flight or accommodation evidence. If you can’t get an employer to provide leave dates then you would have to look for flights or accommodation proving leaving the country for that time period to prove this. That’s the only ideas I can come up with proving for those years you lost your passport for but I don’t know what other people have done to prove the leave when they have lost their passport (and if they were approved via this evidence I have suggested).


  19. Hi Kat, many thanks for this valuable information. could you please advise me on my case; I have been in the UK for 11 years my visa ( leave to remain) will expire in 2 years I know it’s still a long time but I have family matters that required me to get my ILR urgently, I have filled in the SET(LR) online application and chose to book a premium appointment. I tried all times of day and night and could not get to see any appointments at any locations, it always shows this message (we don’t have any appointments in the next 45 days ….)
    My question is: is this happening to me because I still have a valid leave to remain for the next two years? what can I do to book the premium appointment? I’m using the E as you advised.
    Many thanks for your help, Kind regards

  20. Hi Both,

    I am also on the same page. I understand from 1st of November 2018 ( the paper application form for ILR has withdrawn, we must now apply online. Can we book a premium service via the online application as part of your application process or do we still need to book the premium service separately. In that case, where we need to make the application fee, at the online application form or when booking the premium service separately.

    Thanks in advance.

  21. Hi Nal,

    I used the beta application for my IRL so the Basically when you get to step 6 which is pay that’s when you get given the option to choose a premium service and able to book the appointment. Once you select appointment you then pay for the visa and premium service fee and if you have an out of hours appointment this will be added to the total. You can pay using all major debit and credit cards.


  22. Hi Iman,
    That message is so frustrating! That’s what it said until a random appointment once showed. It’s strange that there are no appointments at any location. I would give them a bell, with a beta site there is always issues but with Brexit approaching fast it will be jammed packed. It’s prompted a lot of people to apply for visas so it’s a busy time. Without doing the whole application process again I can’t test out the appointments :(.
    Sorry I cannot be more helpful.
    Cheers, Kat

  23. Many Thanks Kat,

    I am aware you have explained this above , however to confirm further, I am completing my 5 years on the 10th of December which means I am entitled to apply for my visa on the 12th of November which is 28 days earlier. Thus I can only submit my online application form after the 12th and book my appointment after 12th. Is this correct or can I complete the online application and book my appoint earlier than 12th?


  24. Hi Nal, Yes the 10th of Dec would be the 12th of Nov. The appointments open 45 business days in advance so you could have booked an appointment a month ago but yes you can only submit online applications now. I would complete your application asap as lots of people are mentioning appointments are nearly impossible to come by.
    Cheers, Kat

  25. Hi

    Can someone please advise me on how to get a premium service appointment booking as my visa expires 7th January 2019. I have tried all the centre’s and refresh severally, now the tip of my fingers hurt so bad.

    Please can anyone advise what alternatives I have got getting an appointment please.

    Kind regards

  26. Hi Tina, I would call the Home Office and discuss with them. The only other options is to use a company. Sorry, I couldn’t be more of help, it seems that lots of people are currently having issues with getting an appointment :(.
    Cheers, Kat

  27. Hi Kat,

    My mum has an appointment soon and just came across your blog. My mum already has indefinite leave to remain but does not have a biometric residence card so the appointment is to try to get that. The last time we tried to do this we tried using the non-premium service route and they were just so incompitent, losing documents and random document requests, which prolonged the process even further. I would like to know what documents you included with your application along with the requested ones. We have a letter from the GP confirming her registration there, copies of dependants’ passport who already have British citizenship, copies of her husband’s passport who also already has citizenship. Because my mum is not currently working now, we also have a letter proving that she has financial support as well as some payslips as evidence. What other documents do you reckon we should include?

    Thank you

  28. Thanks kat for helping people and your efforts

    My question is my flr m is expiring on 19 january 2019
    And my qualified period is then 22 Dec 2018 right ?
    Can i apply online application ilr set (m) now or does it matter has to be filled by 22 Dec .and really struggle to find PSC appoinment trying since 4 weeks now no luck any advise?many thanks

  29. Hi Barbara,
    I didn’t realise switching to a BRP card required so much evidence but with the new service there is a checklist at the end of the application so if you follow the process and application on (I assuming here that is what you are applying for) then at the end (again assumption on using the service). I’ve documented everything I provided for my ILR here which included the checklist they provide as required evidence. I wouldn’t have expected you needed to re-prove everytime why you are a permanent resident as the BRP requires renewal every 5 years. Sorry I can’t be of more help, it’s not something I have done myself. Good luck!

  30. Hi Kancho,
    You can apply in advance of your 28 days, you just can’t physically or send your application outside of the 28 days. I would have said it is the 23rd of December but yes basically from then :).
    Apart from the tips I recently added from the forums I don’t know of any other tips or tricks :(. There was an emergency number mention in one of the forums which I documented in the post. Maybe try that? If not the only other way is to use a company or just keep trying. Super frustrating I know!

  31. Hi Sam,
    The Home Office gave me the consent forms as a part of my application and said that I needed to provide it so I would assume that it’s a requirement for people to do so. Here is what the consent for says from the applicant’s permission:
    I understand that the Home Office may check whether the information and documentation that I provide is genuine and correct.

    I agree to the provider of the information and documentation telling the Home Office whether it is genuine and correct or in what way (if any) it is not genuine and correct.

    I agree to the disclosure to the Home Office of any relevant personal data the provider of the information or documentation holds on me for the above purpose. If I have not supplied correct information or documentation to the Home Office the provider may disclose my relevant correct personal data.

    I understand that the information obtained may be used to decide my application and for related purposes.

    I understand that providing information or documentation that is not correct will normally result in my application being refused and may lead to my prosecution for a criminal offence.

    There is one for sponsor and for those who share accounts with partners or family etc.

    Cheers, Kat

  32. Hi there,
    I was wondering if you could help me out, please. I have paid for the premium service to be seen on Wednesday. However, I couldn’t complete the online form (SET LR) as it wont stop requesting for another payment of £2999.

    Anyone knows how I can let the system know that I have paid £2999, please?

    Thanks in advance.

  33. Hi Sam,
    The online application doesn’t give you the printable versions until you go through all the steps which include paying. It’s generally best to book the appointment as a part of the online application, however, as you’ve gone the other route you would have to go through the manual applications. Here is the application I know they are phasing these manual forms out but if they still let you book appointment alternate ways this is the only way you can do your application. Another Sam confirmed in the comments below that this was what the Home Office advised but you can always call them to double check.
    Cheers, Kat

  34. Hi Kat,

    Thank you for your response. I have assessed that link again and again without any good result. However, I managed to do it online but it won’t let me proceed past the payment. On the other hand, there is an option to download and save the application in pdf format at whatever stage you got to.
    Furthermore, considering all of the above, I decided to print the form, but I couldn’t find anywhere on the form to scribble my signature. Do you think this could be a problem?

    Many thanks.

  35. Hi Sam,
    They did announce that they were removing form so seems that has now happened. The online application comes with more than just an application at the end of the process you get a copy of the payment, checklist, biometric enrolment, verification checks and the application which you need to provide with your with your evidence. You would have to speak to the Home Office to see what to do.

  36. Hi there,

    I thought I share. For people who have not used the online application system and are going for their Premium Service appointment till 29 Nov can still go through the old way of application which means you have to bring your completed and signed paper application form with you for your visa application. For example, I are going for my appointment at Croydon centre on Wednesday next week and I still can and have to bring the paper application form (FLRM) for my spouse visa extension application.

    The above information was confirmed by Home Office through email enquiry address

    Hope this helps. Good luck all.

  37. Thank you all for your assistance. I was granted ILR on the day.
    Fast forward to what I did, I printed the form in PDF, and it was accepted, although, it says “uncompleted form” on top of it.

  38. Hi Kat,

    It was great to read your tips on premium service.

    I do have a few questions regarding applying for a spouse visa… not sure if you could help me with this?

    My partner and I are getting married and attempting to understand this tedious process. I am American and he is Australian but holds both British/Aus passports (his mom is british). So, we have booked our appointment at our countys Registry Office to ‘give notice’ (which will be next week) and i guess from there they notify the home office? But we are unsure of the process of submitting the spouse application and paying for the premium service. We have done countless hours of research but still have numerous questions.
    Can we submit the application before our notice appointment?
    We saw on the Gov website that we have to wait at least 28 days to have the ceremony but can that happen after the approved visa?
    Since I’m American, will we most likely get called in by the home office and our application/approval will be delayed?

    Any insight on this would be greatly appreciated!

  39. Hi Jess, to stop spam comments I have an approval process and as this isn’t my full-time job I do this when I have availability. I will reply to your questions today :).
    Cheers, Kat

  40. Hi Jess,
    Are you already living in the UK? and if so it seems to depend on your visa what you have to do. It does seem strange if you have a visa and the have to swap to a marriage visa. Personally, the best way is to confirm the requirement with the home office if you are already living here on a spousal visa. If you are not living here then it’s a whole different story and the requirements are clearer.
    Cheers, Kat

  41. Hi Kat,

    yes I am living in the UK on a tier 5 (work exchange) but it is due to end first week of Jan. we have contacted the marriage office and they said that since our notice date is the 27th Nov, the earliest we could marry would be 26th of Dec given that it will only take the 28 days…. but if they choose to call us in the earliest we could marry is around 2nd of Feb… So we were thinking that the fiance visa will give us more time to apply for the spouse visa and I will be able to do it within the UK after granted the fiance visa.
    does the fiance visa application need to be from my home country? we are going back to the US after Christmas for a month or so and thinking we could apply then (asap) and use premium service? or could I do it from another country outside the UK? Do I have to send my passport with the application for fiance visa?

    Thanks for the help!

  42. Hi Jess,
    So the two visa that I am aware of is Marriage Visitors Visa and partner or spouse visa.

    However, you would not be eligible for the Marriage Visitors Visa as this visa is for individuals who wish to visit the UK for the sole purpose of getting married, but who do not intend to settle here.

    Therefore my understanding is that you can only apply for the UK Family Visa for partner and spouse see link here: You would need to prove that you and your fiancé will marry or enter into a civil partnership in the UK within 6 months of arriving and as you say only giving you 6 months to swap to the next visa.

    The visa application can be made in the UK and a decision will usually be made:
    within 12 weeks if you apply outside the UK
    within 8 weeks if you apply in the UK either online or by post
    on the same day if you apply in the UK in person using the premium service

    With this visa you can apply in and outside the UK, however, you should apply from the country you are a resident in and in this case the UK.

    Yes, you could use the premium service, the appointments are hard to get as you will read in some of the comments but it is possible you could get lucky.

    Yes, you would need to provide your passport with your application.

    Ginger Snap Travels went through this process in Toronto and she seems very active in replying to comment so might be able to help with any direct questions you have about the visa :). Here is the link:

    Cheers, Kat

  43. Hi Kat,

    Thanks for the information. Yes, I am aware of the ‘fiance visa’ or Family of a Settled person visa is different than the spouse visa. To my understanding, you can apply for the spouse visa (if already married) within the UK but the ‘fiance visa’ can only be made outside the UK? But, if it’s the case that I can make the application within the UK for the fiance visa that would be even better as I can start the application asap.
    We are thinking the best route is probably the ‘fiance visa’ for now as we only have about a month left and then leave to travel. We have an appt on the 27th at the registrys office, are they pretty good about answering questions and giving advice?

    Yes! I have seen her page but just have some questions regarding the documents we have to provide because my partner and I have never lived apart or endured long distance. I will try to contact Ginger Snap Travels.


  44. Hi Jess,
    On the website there is no indication that there is a separate rule for ‘fiance visa’ and that you cannot apply in the UK. The website says you must apply online if you meet all of the following requirements:
    prove your knowledge of English – easy via passport
    meet the minimum income requirement – bank evidence both yours and fiances
    currently have permission to be in the UK – your current visa, you would need to do this before your visa expires
    However, the visa rules have changed a lot and keep changing with the likes of Brexit so it’s best to pay the charge and get confirmation from the UK Immigration. I have seen other articles saying that you can only apply outside the UK but nothing from the UK Immigration saying this.

    At the end of the day, your application is not final until you submit it so start filling in the application ( which will give you an idea of the questions. This is for all applications in the UK, outside of the UK they are still using Visa4UK website. I am not sure why living a part of long distance would affect your evidence. It’s actually beneficial if you live together and have evidence of co-living paying bills and rent together. Unlike most pages on Gov UK website there is a great list of requirements and evidence you need to provide For example, it will be easier to prove your relationship like how long you’ve lived together – you’ll need to send proof like council tax bills.

    If you want a concrete answer you can confirm with the UK immigration whether you can apply in the UK, here are the details:
    UK Visas and Immigration contact centre
    Telephone: 0300 123 2241
    Monday to Thursday, 9am to 4:45pm
    Friday, 9am to 4:30pm

    Cheers, Kat

  45. Thank you for creating this post, Kat – it’s really helpful!

    Sam, were you able to print out the biometric enrollment and verification check forms before the payment page as well as the consent portion or are they currently accepting the application without it for people in our position? My appointment is on Monday morning.

    Thank you!

  46. Hi Chelsea,
    I have emailed you the PDF for the verification checks as it’s not tailored to individual applications. I can’t help you with the other question but hope Sam can reply.

  47. Hi Chelsea,

    Sorry I have been here since I posted my last comment. Meanwhile, in relation to your question, I didn’t print biometric form, I didn’t see any of that. However, they might have assisted me in completing what was missing, like the proof of payment, I had to email it to them, just couldn’t find it.
    Moreso, I think my previous applications could have helped me too, as I added a letter I had from a caseworker that treated my student visa extension in 2007, thanking me for making her job really easy by arranging documents I had sent accordingly. I also tried to arrange the period of 12 years documents I had with my application for ILR in order, so as not to piss them off, I had about 300 pages documents with copies placed in a separate plastic bag plus a note on sticky pads saying what’s inside.
    Furthermore, I figured out that they didn’t check most of the documents, they probably checked all visas, entry and exit stamps, life in UK cert and a few documents.

  48. Hi Kat,

    My tier 2 sponsorship visa was issued in 31st December 2013. Hence I’m due to apply for ILR from 4th December 2018 (28 days before the qualifying period). I’ve booked a premium appointment wherein I will be taking all my original documents via the new service for the 11th December. However I submitted my application online on 27th November. Is there a problem with what I have done? I hope I have not made a mistake with the dates

  49. Hi Anthony,
    That’s fine, you can submit your online application form earlier (otherwise you wouldn’t get an appointment) but you just can’t attend outside your 28 days.
    Good Luck!

  50. hi,

    my visa expires in Feb 2018, I am trying to book Premium appointment however I found out the system is close?. can someone help me with how I can book appointment to get same day decision.

    Thank you

  51. Hi Samira, so you’ve filled out the online application and it’s not giving you three options? They closed the non online application route so no more manual forms, online applications only.
    Cheers, Kat

  52. Hi Kat,

    Many thanks for the detailed explanation. My current visa expires in Feb 2019. I’ve completed the online application form and chosen the Premium Service. Yet after getting to the page “Choose a Premium Service Centre”, I find that there are available slot only in Glasgow and the slots are only available from 19 Dec to 21 Dec (9 slots). But I would like to select one in early January. Does it mean that such service is no longer available or the slots have not been released?

    Also do you know when the Premium Service Centre re-open after the new year?

    Thanks a lot!



  53. Hi Ivan, appointments open 45 business days in advance so they’ll be open for Jan and Feb. It just means they are currently booked and you’ll have to keep trying to get one. I’m not sure if their closing times over xmas and new years.
    Cheers Kat

  54. Hi Kat,

    Thank you so much for your reply. By keep trying you mean to refresh the web-page again and again, right? Do you know if they will release additional slots for more recent dates? And will the slot be released again if it is cancelled by other applicant?


  55. Hi Ivan,
    In the forum I mentioned in the post there was a statement saying that he had a feeling that cancellations where around 11am, that’s around the time I ended up getting a random appointment show so try around this time as well. Basically, I refreshed the web page constantly then tried different laptops and browser for about 2 hours until I got that random appointment. If not in the Home Office response they say new appointment slots are released between Midnight and 6 am from Monday to Friday. So try booking around 12am to 1am Mon to Fri. There is also an emergency number if you struggle to get an appointment in the post. Either way all the feedback is it’s not a fun process getting an appointment! Good Luck!
    Cheers, Kat

  56. Hi Tina. I hope you are able to book by now, but if you haven’t, check now as I have been monitoring since Sunday, and they have just opened a few slots in Criydon, Sheffield , Cardif, Glasgow and also Liverpool. Check now.

  57. Hi Samira. The oage for premium service appointment is close. But you can allly still through online. Fill up the approriate application form and at the end of the form you will be asked if you would like to use the new system or the old (old system will allow you to book for premium service, if you are lucky enough to get a slot in any of the premium service centres). So my suggestion is to fill up appropriate application form then it would lead you to the premium service booking. Good luck.

  58. Hi Ivan. I think they don’t post schedule for more than a week or two from what is available. I just checked now, and they currently have open slots up to the 28th December. They haven’t shown anything for January as yet.

  59. Hi Kat. Thank you for sharing your experience with us. This is very helpful. I would also like to share my experience in booking and securing an appointment. I hope this will enlighten your readers too.

    I filled up my application online and tried to book for Premium Service on the 16th of December Sunday. There were no available slots opened except for the Glasgow branch. Fearing that they would stop offering Premium Service (as they are now introducing and using a new service, provided by a third party Sopra Steria, for more information, see link below) I booked and secured an appointment in Glasgow.

    Since booking up to Wednesday morning, I kept checking other centres nearer to me if they would be opening up some slots, with no luck. Wednesday midday I booked my airline ticket, hotel and airport parking, finally I was decided to go to Glasgow for my appointment.

    A night before my flight, after double checking all the requirements and documents, out of curiosity, I checked again if they have opened slots in Croydon, Birmingham or London Victoria (London Victoria branch was added to the selection on Monday, it wasn’t on the choices when I booked on Sunday). I saw they have opened 3 slots in Croydon for the 24th December Monday. But I didn’t rebook as I was already prepared to go to Glasgow (airplane ticket, hotel and airport parking, sorted). I was going for the Glasgow appointment.

    I was supposed to have my appointment today (21st) December at 9am in Glasgow. But was caught with the drones problem in Gatwick Airport yesterday. I was inside the plane and been sitting and waiting for 3-4 hours when British Airways announced that they had decided to cancel the flight to Glasgow. I have tried to book for train but good thing I remembered that they have opened some appointment slots in Croydon. Luckily, there was still 1 slot available. So I was able to rebooked my appointment to Monday 24th December. I was spared from spending £140.00-train-ticket to Glasgow!!! A blessing.

    Kat, question. Is it permissible to bring food and drinks inside the UKVI office? Planning to bring some, incase I would have to wait long. Thank you again Kat.

    Information on the new uk visa application system/process:

  60. Hi Chellete,
    Thank you for your detailed comment! It’s really appreciated that you took the time to document all of this and help others out. There is a cafe in the Croydon office which serves drinks and food, so I couldn’t see a reason why you wouldn’t be able to take your own food. I took my own water bottle for the day and it was fine. You, of course, can’t eat or drink where they process the applications but that’s not where you wait for your tickets to be called. You can also ask them to call you when your application is ready and leave the center as well.
    What a drama the drone issue has been at Gatwick and lucky there was still an appointment available. Good luck with the application.
    Thank you again.

  61. Hi my name is jaan.
    I was reading through the comments and I thought I might get an answer to my question .
    We have submitted an application 2 weeks ago as super priority service and they said they will send us an email within 24hr but they didn’t I also called them up to find out what happened they emailed me back saying that our application is still in process and they have no idea when will we get a confirmation email .
    We r so confused the fact that we paid over 3k to get a decision in 24hr and they didn’t replie at all please help .

  62. Hi Jaan
    I would assumed you applied under the newly implemented application system which started in Novemeber. I have read some blogs about it and like you they have paid £3000++ for super priority 24hr decision. As it is a new system, maybe they are still trying to enhance the processes (only my opinion). I have read that the ones who paid for 24hr processing, weren’t able to get the decision in the said time frame but instead 4-7days after. Check this link for the thread about this, quit a long thread but worth the read if you are feeling anxious about it. I hope you will get yours at anytime soon. Good luck.

    The link:

  63. Andre van Niekerk

    Hi Kat,

    Thanks for the blog – been an interesting read and feels like I’m not the only silly person.

    UK visa was issued : 30 January 2014
    Entered UK : 13 February 2014
    Online Application Date : 11 December 2018
    Super Priority Appointment: 21 January 2019

    So after speaking to UKVI and Sepra Sevia they advised that date of appointment was date of application for the 28 day rule.
    Hence booked 21 January 2019.

    However, now they advised that the online application date is the application date in which case I am too early. I calculate that the earliest I could have applied for is 2 January 2019 as this is first day within 28 days of qualifying period.

    Have you heard of a similar problem and do you think its fine?

    Then looked into withdrawing application but apparently don’t get refunded then. However, if don’t submit biometrics and application gets rejected I get refunded according to the T&C’s.

    How complicated and odd is this? Surely, there is someone I can write to / phone to fix this.

    btw: made my application within the UK


  64. Hi Andre,
    That is really weird that it’s telling you that you are too early. It’s within the 28 days, if you wait any longer then you wouldn’t have any time to apply for the visa. My feeling is that its a bug within the new systems if both the UKVI and Sepra Sevia have advised that it was within the 28 days (which it is).
    Yes, it’s really odd and complicated. I’ve not heard of a similar thing but there have been lots of issues with the new service so this doesn’t surprise me. Just for the financial reasons, I would continue with the appointment but UKVI and Sepra Sevia have also confirmed it is within the timeframe. All you can do is raise it with UKVI which costs you money or here is the details of the complaint process UKVCAS can’t really do anything for you.
    Cheers, Kat

  65. Hi Kat,

    I am very soon eligible for ILR via Tier 2 general visa need assistance how to book the premium service, location, how to upload documents, documents required, what is the process for premium service etc?


  66. Hi Kumar,
    If you go to the example of the application in the article it shows you the exact steps the application screen will show you to book the appointment. You need to fill out the application first before you will be presented with the options to book an appointment or upload your documents. I also cover what to expect at the appointment in this section of the article.

    You can read about what I provided for my IRL here Please note that mine is via Ancestry and not tier 2 so you will need to get additional documents from your workplace to support your application.

  67. Hi Kat,
    Can I ask your humble opinion about my case:
    Certificate of Sponsorship Issue Date: 28 April 2014 (Tier 2 General)
    Visa Issue Date: 20 May 2014
    Visa Expiry Date: 28 April 2019
    Prior Visa: Post-study work permit issued 2012
    Since my 5-year visa expiration date is on the 28th April 2019, less than a month short of the 5-Year, can I still apply for ILR? I was calculating that my earliest possible date to apply is around the 24th April. I am I correct with this?

    Thank you. Looking forward for your advise.


  68. Hi Marben,
    If you count back 28 days from the 20th May then it would take you to 22nd/23rd of April which would be the 28 days if your visa was correctly 5 years so there is a chance you could do this. I would double check with UKVI to be sure on what the rules are. It’s a bit of a weird circumstance but it’s so close to 5 years I would assume you could but visa rules can be strange.
    Sorry I couldn’t provide more answers to your question.
    Best of luck, Kat.

  69. Hi Kat,
    Just wanted to ask if I am able to use Super Priority Service to apply ILR set o under bereaved partner route? My current visa expires on Nov 2020, my partner died last May 2018. Please let me know. Thank you.

  70. Hi Kianna,
    You should be able to choose the Super Priority Service under ILR set o. Most people’s experience seems to be a decision in 3 to 4 days and not 24 hours like it’s advertised as they post the decision.
    Cheers, Kat

  71. Hi kat,

    Happy New Year and thank you in advance.

    Do you have any information(mandatory document list) with regards to ILR switch from TIER-2 visa, for reference? I am due for an application and looking for the mandatory list to tick before i start filling the application.

    Cheers, Pranith

  72. Hi, Kat
    Thanks for your helpful blog.
    Is 10 years Long residency ILR starts from the day of visa issuance or the day you entered to the UK? could you please give the reference as well if its possible.

    Is 28 days rule also valid for long residency applicants or just for Tier 2 settlement ? I couldn’t find any reference for it ?

    Thanks for answer.


  73. Hi Kat,
    One more Question about 28days , should application whitin 28 days after your qualifying period for long stay settlement ?

    what if you submit your application after 10 years and 3 month ?


  74. Hi Kat
    thank you so much for this information, I need to apply my husband’s spouse visa (extension). but I have a few questions and it would be greatly appreciated if you could answers
    1) His visa is going to expire in April but we can apply for extension after 30 months of first arrival in the UK so his 30 months will complete on the 29th of January. Can I submit online application in this week or next week and get an appointment after 29th of January? will they calculate 30 months when I submit online application or when we will go to attend an appointment?
    2) For Super Priority Service, will we need to upload all the documents? or can we take original when we go to attend an appointment?
    3) If we pay £100 extra on the top of chosen service can we get decision straight way? for example if we pay for Super Priority and plus £100

  75. Hi Amir,
    My visa was issued on the 10th of September and expired 5 years later on the 10th of September so 28 days before the 10th September would be the 13th of August. Therefore My application could only be submitted between the 13th August and 10th September. You cannot apply after your visa expires, it needs to be in the period before.

    The 28day rule is dependent on what route you applying through, for example, EU permanent residency is a different process than UK Ancestry ILR. If you are on a visa then as a general rule the 28 days applies.

    Re the 10 years and 3 months, if you are here legally (no expired visa etc) then applying afterwards should not matter (is my assumption). I highly recommend checking with UKVI or an immigration lawyer as I am not very familiar with long residency.


  76. Hi Aahna,
    Answers below:
    1. I’m not sure, maybe someone else can answer?
    2. Yes you should upload all the documents before you go. Your appointment will take way longer if you upload at the appointment. I’ve read so many comments on immigration forums that not uploading you documents you could be there for hours.
    3. The UKVCAS don’t have immigration consultants at the centres (as far as I’m aware) so not sure the extra £100 will get you a decision faster. The 24 hour service at the moment tends to take 3 to 4 days to get a decision. Either way, you can still be in the UK whilst you are applying for visas and continue to work.

  77. Hi kat,can you please reply to this
    Message urgently please since they don’t really offer information but say on the website but anyways what is the checklist of the documents needed to get to you’re appointment with you?,can you please tell me that ASAP

  78. Hi Dima,
    On the further actions page there should be documents you can download, is it not there? You can see in the screenshots of example application on the last section. It says optional actions.

    You can see what documents I provide in this article but it is based on my application

    Otherwise you will have to call the UKVCAS, I can’t really help with fixing their website.

  79. Thanks Kat for your detailed answer.
    My current visa will expire by mid 2020. So I have valid leave to remain so I don’t think there would be any issue.

    Thanks again.

  80. Elizabeth Miele

    Hi Kat,

    I am currently in the UK on a fiancee visa which expires April 17, 2019. My husband and I were just married on December 27, 2018, so now I am trying to figure out exactly what goes into switching my visa. I know this may be a bit of a repetitive question because I have read through your entire blog, but it is possible to apply before the last 28 days of my visa? Also, do you know if you are allowed to leave the country while your visa is being decided? Would you recommend doing the standard service or the priority? When I first did my research regarding the fiancee visa, I was under the impression that one could easily switch to the spousal visa and then be able to work within 30 days. However, now I feel that was completely wrong and the process is much longer than I expected. Especially adding in if I must wait until 28 days before my visa expires.
    Also, I know this might be a lot, but my husband and I are currently living in London in a shared townhouse. I read that because we are living in a shared house, it would be beneficial to get a property assessment showing that there is enough space in the house for my hubby and I as well as our two room mates. Have you heard of other couples having to go through this as well? I was also looking into trying to get a bank account to help showcase my proof of address, is this something that you would recommend?
    Honestly, I am just a bit lost with all this. And any help you have will be greatly appreciated.
    Thank you

    oh, do you know what the current prices of switching to the FLR(M) visa is while in the UK? Is it still 1033? I realize that with the new year, the prices have switched. Does that also mean that it is now more than 200 a year for the health insurance? Again, I saw that you had listed some price points in above responses but I am just unsure as to if that applies to the FLR(M) visa as well.

  81. Hi Elizabeth,
    The latest fees are here which are £1033, the NHS surcharge went up as of this week so £400 per year for all other visa and immigration applications so it will be around £900 to £1,200 depending on whether they charge you 2.5 or 3 years (I am not entirely sure how they charge it).
    As far as I understand with spouse visas as long as you meet the requirements to switch then you can switch. Reading this the requirement is you’re in a civil partnership or marriage that’s recognised in the UK – by the sounds of it, it’s a yes. I’ve not gone through the process myself so can’t give you a concrete answer. The 28-day rule is dependent on what route you applying through, for example, EU permanent residency is a different process than UK Ancestry ILR which is what I applied for.
    You are advised during your application not to leave the country until you have a decision and BRP card. You do this at your own risk of being refused entry. If you have travel planned and want a quick decision then go for the super-priority or priority. If you are happy to wait 2 to 3 months for your application to be returned then do the standard. All you are paying for is a quicker decision.
    I would always recommend having bank accounts and joint items to show you are both are sharing the cost of living at the same address. I have a joint bank account with my boyfriend for rent and bills, then a savings account to show we are building a life together. We still have our pay go into our own bank accounts and just put agreed funds into those accounts. I’ve been doing this for years in case my boyfriend and I want to move to Australia.
    I’ve not heard of couples getting a property assessment so not sure on that one.
    I think to take a deep breath and ensure that you have all the information stated in this section once you have the evidence sorted come back and look at the application.
    Cheers, Kat

  82. Hi Kat
    Can you help me to prepare this supporting document :
    1. Evidence you have to prove the relationship with Mrs…..(for example marriage certificates), and correspondence addressed either to you jointly, or in both of your names, or addressed individually to you at the same address, to cover the last two years. I found it says 6 pieces of evenly spread documents addressed jointly to your name or 8 documents in your name and your wife !!!!

    This is too much // I can provide payslips for 2 year with council tax as jointly addressed.

    Could you please help me


  83. Hi Amir,
    If it says that you need to provide that much evidence then I would provide that much evidence. You need to be able to prove that your relationship is legitimate. Fo my recent application I provided 50 payslips over 4 years, HRMC document to support that and all my P60 to cover 5 years as an example. It was a lot of documentation but that’s what UKVI requested so I provided it.
    Otherwise I suggest seeking out an immigration lawyer to help you, they are about £90 per hour and will be able to ensure you have a successful application.

  84. Hi Kat

    I just wanted to share my experience here since I feel you’ve done an excellent job for doing this in your blog. I’ve been granted ILR 2 weeks ago today with the premium service. I followed most of the advice you put on here especially the booking system (what a nightmare!).

    I started my application on 18th Nov 2018 and at that time I wasn’t sure about this whole new system that implemented from 5th Nov onwards. Since started my application online I realised that it was more complex than what I expected it would be! I used to do the paper version one in the past and I get it now why they decided to change it to online as I remember that with paper version you need to use the most updated version to bring with you on that day of appointment. Anyway after saving my application numerous times as I needed lots of evidence I felt that I wouldn’t have much time to do everything before my visa expiry date 30/12/2018! As I started a new job in Sept 2018, they need a letter from previous/current employee provided payslips for past 12 months detailing how long the employment was/has been, gross annual salary (as I earn enough to reach the threshold £18,600) and type of employment permanent/temporary.
    Accommodation section was another one that I was having trouble with! They need me to provide the council costs for accommodation (this can be a letter from the council states the costs etc) and the amount paid monthly for rent (I provided them with a letter from landlord with the costs that correspond with the amount deducted in the bank statements).
    Other than that everything was really straight forward.
    As I’ve mentioned earlier the booking system for appointment is another difficult one to get! My time was running out and I didn’t get any appointment date/time until Mon 17th December 2018 (which is again like previous person said earlier in the thread was in Glasgow!). I live in Devon and I would prefer Croydon in London which is my nearest as I’ve been there before. So cut long story short I waited until the next day hoping there will be more dates for Croydon but nothing! I had to book the one in Glasgow. I paid for it on my phone as I was on the train back from Oxford for work (I would suggest you not to do this as £2999 is a lot of money and it wasn’t funny when my phone screen stopped working in the process of paying it!). At this point I was panicking as I haven’t received any confirmation email but I left my phone untouched for good 5-10min! Then I decided to check my bank account and thank God they deducted that amount from my bank so I got an evidence that I paid! I closed the online application completely and logged back in then tada! It said my application was successful! Later that evening I received my confirmation email and I think probably I wasn’t getting good reception on the train and everything was slowing down (again I would suggest you to do eveything with secured connection!)
    I booked flights to fly from Bristol, booked long stay carpark at the airport and out of curiosity I logged back in onto the application at work to check the other appointments as you could change it anytime. To my surprise there were a few appointments opened in Croydon and London area! Oh well…so for future applicants, PERSONALLY I would advise you to accept any appointment available (this is within reasons eg. you would be able to fly/drive to that place just in case the first one didn’t work out!) and be prepared to pay the amount once you got it. I personally think the system would open more chance for you to choose date/time/place after you paid it. I mean it makes sense as before you paid they wouldn’t know if you go ahead with your application but at least they would after you paid and it’s a win win.
    For everyone that is still applying all the best! 🙂

  85. Hi Dean,
    Thank you for the detailed update :)! Glad it was sorted in the end, the process is such a hassle. You’d think paying so much money it would be a smoother process.

  86. Hi Kat,
    I found your post very helpful and it’s amazing how responsive and helpful you are.
    I have a little complicated issue and I would really like your advise.

    I am switching from a tier 4 visa to a tier 2 visa, and I have filled my application, paid my IHS (£1200 ) and just when I was about to submit and pay the application fees. I realised that my CoS states that my job is on the shortage list, while in the application form I have said it’s NOT !!

    I want everything in my application to be consistent with the CoS, and basically I can’t go back and change or edit this part of the application. then I tired using a different email (use same email again for a new application) and starting another application but it asked me to pay the 1200 pounds IHS fee again which I can’t afford at all right now. So basically speaking to my colleges I have been advised to try and make it in my application as Yes not No “for shortage list question” but I am not sure what can I do now, or shall I just leave it as it. Let alone paying more application fees due to missing out on the shortage list deductions.

    Hope I’m clear and that you can help .

    Best Regards


  87. Thanks Kat.
    They have not mentioned about number of documents, I just found some information reading diffrent thread. What they asked is as follow :
    Evidence you have to prove the relationship with Mrs…..(for example marriage certificates), and correspondence addressed either to you jointly, or in both of your names, or addressed individually to you at the same address, to cover the last two year.

    did they ask you to submit 6 or they didnt give you the number just they asked you to cover last 2 year or ….


  88. Hi Amir, I’ve never applied for a spouse visa only UK Ancestry and Indefinite Leave to Remain. As I said before you need to be able to prove that your relationship is legitimate. I don’t know enough about your situation but if you have 2 years of living together than surely you have more evidence than 3 documents? Spouse visas can be confusing as it is dependent on how your relationship is structured which is why I recommend an immigration lawyer, for £90 it’s worth the piece of mind to establish the right evidence based on your relationship. For the past three years of my relationship where we have been living together, I have been gathering information in case my boyfriend and I ever decide to move to Australia. I have made sure we have joint bank account paying bills for the house, we have a joint savings account, we have bills in our name and a whole array of evidence we live together to prove our relationship is legitimate. Then I have a list of holidays we’ve been on together, photos of us and our friends/family can vouch we are in a relationship. As a married couple I would expect you would have similar evidence to us that you can provide and more as you are married, have a certificate to prove a legally binding relationship.

  89. Hi Ahmed,
    I would love to help but this is not something I’ve dealt with previously. I would call the UKVI and see if there is a way you can amend your application or whether they allow supporting evidence to remediate the mistake.

  90. Hi kat,
    I Entirely got confused to go with existing service or new where we have to choose one. Could you please briefly outline the pros and cons of both. I read most of thread but need to decide to choose one. in my pay page there are both option to go with but why do I need to go with new service ? why not premium service as there is an option and price wise the difference is not that much ?

    Thanks for the help.


  91. Hi Mas, The “existing service” no longer exists so it’s the new service. The 29th of Nov was the last time you could use the existing service. I guess either someone has missed it off their release cycle or it’s a low priority feature to be fixed.
    The premium service is the super-priority service now.

  92. Hi Kat ,
    I have find your forum very useful thank you very much it has solve almost all of my confusion . I also want to know something I believe you could help me with this. I am applying for spouse extension visa for second time .My current biometric residence permit expires on 25/02/2019 and I have also plan to visit my native country on 10/2/2019 for a month . So the question is how early could I apply because on website it says that I could only apply before 28 days of expiration date.But just wondering it would be very tight situation for me as the date is due on 28/01/2019 which gives me only 11 days window to apply and submit application with biometric .Is there any suggestion you could give me.

  93. Hi Masroor,
    On Breytenbachs website it says that:
    The initial spouse visa application once collected will be valid for a period of 2 years and 9 months. You will become eligible to lodge your UK spouse visa application once you have been residing in the UK holding that visa for 2,5 years.
    You have to submit your UK spouse visa extension, prior to your current visa expiring.
    However, there is nothing in the website that I can find that supports the above but they are immigration firm.
    If your visa is not 2 years and 9 months and is 2 years and 6 months (i.e. 2.5 years or 30 months) then you would need to wait until your 28 days. You would have to be lucky to get an appointment in time of the 28 day window. You could pay extra to get the out of hours appointment, then you would have to pay for the 24-hour decision which is more like 3-4 days until you get your approval letter and then allow up to 10 days to receive your BRP card. To receive the new BRP card you must also be home at the time of delivery with your passport and sign to say you have received it.
    It’s advised that you don’t travel until you get your BRP card. As your holiday is for a month you would be entering the UK potentially with an expired visa and not had your renewal in time. I highly recommended not trying as there is a good chance of getting turned away and could potentially leave a black mark on your passport which would make it harder to re-enter later. It’s down to the officer you get on the day, however, most will be skeptical you entering with an expired visa. I would say your best bet is to talk to an immigration lawyer and see if there is anything they could do for you. You could also call UKVI but I think they would say something similar as I mentioned above.

  94. Hi Kat
    Thanks for your help
    Can you please comment on this question ?
    ” Do you have any friend in your country of birth, nationality or any other country where you have live for more than 5 years?
    Does any other country include UK or not ?
    Do I have to include my british friend as I am living in the UK for more than 5 years and will apply for Long residency 10 years?


  95. Hi Kat,
    Great finding this article. I have a quick query – when I apply online, until I have had the appointment (to provide evidence and biometrics), would I be able to be on a worktrip abroad for example so that I could make an appointment for as soon as I get back? Seeing as it takes so long to sometimes get an appointment, could I apply 2-3 weeks prior online so that I could get an appointment as soon as I am back for example? I’m wanting to travel again within 2.5 weeks of attending my biometrics and evidence appointment (I will of course pay for the super priority in this instance). Thanks for any advice!

  96. Hi Kristen,
    On the website ( it says do not apply any sooner than 28 days before you complete your qualifying period. As I said to Masroor in an earlier comment you would have to be lucky to get an appointment in the timeframe you need to make the trip. You could pay extra to get the out of hours appointment, then you would have to pay for the 24-hour decision which is more like 3-4 days until you get your approval letter and then allow up to 10 days to receive your BRP card. To receive the new BRP card you must also be home at the time of delivery with your passport and sign to say you have received it.
    It’s advised that you don’t travel until you get your BRP card. I highly recommended not trying as there is a good chance of getting turned away if you don’t have your visa in time and enter with an expired or nearly expiring visa. You could potentially leave a black mark on your passport which would make it harder to re-enter later. It’s down to the officer you get on the day, however, most will be skeptical you entering with an expired visa.

  97. Hi Mas,
    There aren’t questions in the 5 years ILR so I am not sure the exact answers that should be provided. Hopefully, someone else can help provide an example of what they did.

  98. Thanks Kat for all your answer sofar.
    I am getting to the end of my application.
    There are three (consent form ) that asked to be sign . Can you help me to finish this bit.
    Do I have to sign the form (Consent for the Home Office to verify information from third party sponsor ) ? is it same as work sponsorship or similar to this ? who should sign this form.

    I have sign first 2 form as needed.


  99. Hi Mas,
    You only sign the ones applicable to you so if you never have had a sponsor then you don’t need to submit that. If you did have a work sponsor then someone in your organisation would need to sign the documents.

  100. Hi, I have Submitted my PR application form and paid the full fee of super priority.My visa is still valid till March 2019.However as its taking some time to get an appointment can I go abroad for few days and come back while my existing BRP card is still valid? Hope that does not effect my application thay has been submitted online? I am only skeptical as I have not mentioned about this absence in the form so does that mean I cant leave the country until I attented the appoinment and a decision has been made?

  101. Hi Kat,Thanks for creating this forum very very handy.
    I have seen this questions answer but just want to double check with you once again
    1) I granted visa first time for UK 13/05/2009
    Came to uk: 24/05/09
    Now I can apply on 15/04/2019 for ILR.
    Want to apply for PREMIER service how long ago I can book my appointment and fill form to get my ILR as soon as on 15/04/19?? I think 45 days before 15/04/19 which is 02/03/19 I can start my application and book appointment for 15/04/19 is this correct?? Please reply me thanks in advance..
    2) which form I have to fill for 10 year route?? FLR(LR) is this correct??

    Viral patel

  102. Hi Neha,
    On it states: If you are applying for leave to remain, or indefinite leave to remain, you should not leave the UK until you have received a decision on your application. If you travel outside the “Common Travel Area” (CTA) before the decision is made on your application, your application will be treated as withdrawn.

    Now it doesn’t say that this affects all visa types but in other expat forums I have read that this applies to all visa types.

  103. Hi Viral,
    Appointments only open 28 days in advance now, in the old days they opened 45 days in advance. You can fill the application up to 70 days in advance of when you intend to submit. You fill in the application and submit before choosing an appointment. I am not sure for all visas but for IRL you can only submit the application in the 28 day window now and not before.
    As I understand (I’ve not applied for LR) for the visa FLR(LR) for extending your current visa to LR then yes but if not you would need to do

  104. Hi Kat,Thanks for creating this forum very very helpful.
    I have seen this questions answer but just want to double check with you once again
    1) I granted visa first time for UK 13/05/2009
    Came to uk: 24/05/09
    Now I can apply on 15/04/2019 for ILR.
    Want to apply for PREMIER service how long ago I can book my appointment and fill form to get my ILR as soon as on 15/04/19?? I think 45 days before 15/04/19 which is 02/03/19 I can start my application and book appointment for 15/04/19 is this correct?? Please reply me thanks in advance..
    2) which form I have to fill for 10 year route?? FLR(LR) is this correct??
    Also I was till August 2018 on tier 2 visa but I wanted to study so I have applied my tier 4 visa on 24/08/19 and I am studying at the moment but still waiting for my visa.
    I have asked same question today but I am asking this again with my other email id because I forgot to mention the last part of my situations.

    Viral patel

  105. Hi Viral,
    I’ve answered the questions earlier today so I won’t repeat myself however to answer the last part of your questions I am not sure you can apply for two visas at the same time, you would need to check with UKVI if that is possible. You may have to wait until you get your study visa before applying if you can’t have two applications at the same time. Mine was a simple switch to IRL so I didn’t have any of these added complications.

  106. Hi Kat

    Currently, I have a Tier 2 Visa which is valid till 2020. I applied to Exceptional Talent Tier 1 Visa – Stage 1 and my application accepted as Exceptional Talent and I received my Endorsement letter of the stage 1.

    I want to switch my visa from Tier 2 to Tier 1 – Exceptional Talent visa as the stage 2 of the procedures but I am aboard not in UK where I am in Germany.

    – Can I apply to switch my visa aboard from the British Embassy in Germany?
    Please note that the time limit of my Endorsement letter of the stage 1 is just three months and I will be in Germany during this time for research stay.
    – Can I apply to Tier 1 as another visa from the beginning in Germany where I have Tier 2 visa?
    – Is the Super-priority service also applied for switching the visa inside UK?
    – What is the processing time to get BRP card if the switching of the visa accepted inside UK?

    I would appreciate your response in this matter.
    Best Regards,

  107. Hi Kat,

    I submitted my application for ILR on the 24th Jan 2019, and paid for super priority service (£3018.20). When i clicked on the “further action” button, i was directed to the UKCVAS website. Unfortunately, the UKCVAS page is asking me to log in (i.e. username & password). I have tried to use the email and password i used to complete my online application form, but it keeps giving me “incorrect username and password”

    what can i do? Is it normal tonot be able to immediately book an appointment once the applications forms have been submitted and payment has been made?

    Can you kindly advice

  108. Hi Ahmed,
    I can’t answer the first two questions. For the other two:
    Yes – tier 1 visas are open to super priority.
    It will take about 3-5 days to get a decision even though it is advertised as 24 hours (however visa dependent) and BRP is up to 10 days after approval. You need to be home to receive the BRP card.

  109. Hello Kat,

    Really useful site. I am on a spouse visa on a 5 year route and need to check when I am eligible to apply for the ILR. My dates are as below:

    a. First term – 17 April 2015 – 14 Nov 2017
    b. Send term – 8 Nov 2017 – 14 May 2020

    My visa expires on 14 May 2020 (almost 61months) but the end of the 5 years (60 months) is 16 April 2020. So when does the 28 day rule apply from? 14 May or 16 April?


  110. Hi Kat,

    I just had another question. When I am applying for my ILR, I may not be in employment and hence am considering the savings route to meet the financial requirements. What is the financial requirement for ILR (5 year spouse route). Not clear if it is 62,500 or 18,600. Thanks

  111. Hi Kamal,

    The 28 day rule doesn’t apply to all visa (need to update the article) for partner visas: “If you’ve got a family visa as a partner or spouse on the 5-year route, you must have been living in the UK for 5 years.” I am assuming you are doing a set m application so there for 5 years from when you entered the country. Whereas set o application the one I applied for says “Do not apply any sooner than 28 days before you complete your qualifying period.”
    Those are my interpretations of the requirements 🙂

  112. Hi Kamal,
    I thought the £18,600 a year was proof of income per year and not savings and reading section 2.1 in appendix fm 1.7 financial requirements ( it says
    Unless exempt (see section 3.6 of this guidance), the applicant must meet the financial requirement in the form of a minimum income requirement, also referred to as a minimum income threshold. The minimum income threshold for a Partner applying under Appendix FM from 9 July 2012 and for a Partner applying under Appendix Armed Forces from 1 December 2013, without dependent children, is £18,600.

    Therefore is not savings but income related.


  113. Hi Kat, I have a really quick question – when you applied, paid, and booked your appointment, when do you need to upload your supporting documents? Straightaway or simply before your appointment? So if your appointment is a week away it would give you a couple of days to upload the mass amounts of documents?!
    Thanks again

  114. Hi Kat,

    Thank you v much for the valuable information and spending the time required for writing this up.

    I am due for ILR in November 2019.
    If I go for Super Priority service, how much would be the total cost?

    Would be grateful to your reply.


  115. Hi Farheen,
    The current price is £3018.20. The prices change every April so you will need to recheck the prices increases then.

  116. Hi Kat

    I am due for ILR in June 2019 as Tier1 entrepreneur 5 year can I use the super priority service for my Visa.


  117. Hi Kat,

    I am applying for ILR via the Tier 2 (5 year route). My first visa started 09/2013 which was then renewed in 2016. My current visa expires 09/2019. But since I completed my 5 years last year 2018, do you think it is okay to apply now even though my visa expires in September?

    I just want to get it out of the way so that next year i can go on to apply for citizenship… Your thoughts please. Thanks

  118. Thanks for your quick reply. I have read the attachment you copied above. In Section 4. Sources for meeting the financial requirement 4.1. Ways of meeting the financial requirement – it does mention savings, so it seems to also be acceptable. Thanks for the link. Kamal

  119. Hi Kamal,
    My point was more I don’t think you need £18,600 or £64,000 as lots of families and spouses would struggle to have that kind of savings to apply for a visa. Having savings is fantastic evidence and required for some visa but generally as lower amounts.

  120. Hi Stella,
    If you have spent 5 years in the country then you can apply. It’s only if you have a 5-year version that you need to apply 28 days before your visa ends and by the sounds of it you’ve done two, three-year visas.

  121. Hi Kristen,
    You need to upload your documents before that appointment, as long as you have the option to upload I would do it when you have all the evidence in one places to make the process easier and check-off each section as you go along. It took me about 3 hours to organise all my evidence mainly because I had to sort out 4 years worth of payslips.

  122. HI Kat
    Am I to understand that the ONLINE application can be filled in now in 2019 within 70 days in advance of when you intend to submit – assuming that time is the date chosen within that 28 day window and that the 28 day window is for the appointment time… but don’t the online documents have to be within 28 days of the deadline (28 days before the expiry date of current visa) and therefore if submitted 70 days before documents that need to be within 28 days of appointment will be out of date…? Or did you mean in your post that it can be done only within 28 days (not sure what the reference to 70 days is whether as was before or as is currently) – Thanks! 🙂

  123. Hi Chai,
    The 70 days window is when you can start to fill in your application without the system overwriting/ deleting it and is before your submission date.
    For submitting it depends on your visa, for example, a set-m (partner visa) is 5 years from when you entered the country. Whereas set-o (as an example via ancestry) application says “Do not apply any sooner than 28 days before you complete your qualifying period.” Either way, you shouldn’t submit your application or documents until you hit one of the above qualifying factors and of course meet the requirements. The ability to submit documents won’t be available until after you have paid as well but needs to be done before your biometrics appointment. Unless you wish to pay a fee for the third party to do it for you.


  124. I filled out my application for the visitors visa and was then directed to pay which I did, for priority processing. I got an email confirming receipt of payment and then to click on application to complete further actions. The further action section has two buttons 1. To download checklist for documents I need to gather and the other for me to be directed to their 3rd party’s website so that I can upload my documents. When I click on this, I am getting a message that this service is down. I urgently need to travel and the local embassy is of no help. Has anyone else experienced this and how did you fix?

  125. Hi Resh,
    You will need to contact the third party if their servers are down, not really much anyone else could advise. If the servers aren’t up by the time your appointment then take the documentation with you explaining the issues you were having online.

  126. Hi, Kat! Firstly, I want to commend you for patiently replying to all the questions here in your blog. You are amazing! I have found your blog as I’m doing my research to apply for ILR myself. I have a few questions if you don’t mind:

    I have a Tier 2 visa which expires on 01/2020 but I have already been in the UK for 5 yrs on Jan 24, 2019.

    1. I would be travelling out of the UK from Feb 28-March 20, can I make a premium appt as early as now? I’m just wondering because I know I have to update my entry on days outside of the UK?

    2. When you apply for ILR, should the date of your cert of employments from your job be very recent? Should it be dated at least 1 month before your appointment?

    Thanks so much for all of your help. Much appreciated! 🙂

  127. Hi Yinyin,

    1. Appointments are available up to 28 days in advance. If you look from the week of the 25th Feb this should show you appointments for 21/22nd of March.
    2. I am not sure, my IRL was via Ancestry. Maybe someone that has gone through Tier 2 IRL can answer this question.

  128. Hello,

    Please has any one an idea about the time it takes to get an answer for when you apply for ILR by using the Premium service. I have submitted my application yesterday and I did not have any confirmation email saying that it was successfully completed and when I should expect to hear from the home office? I found it a bit abnormal.

  129. Hi Sara,
    Whilst they offer 24 hours it is generally 3 to 4 days to get a decision. They have a major backlog at the moment which has delayed a decision by 15ish days but you will get a letter if you are affected by this.

  130. Hi Kat. Thanks for this very helpful post. I need some more clarity on my case. Please check below ppoints and share your recommendation as per best of your knowledge.

    1. I have ICT TIER2 Valid till 15th April,2019. I am currently in UK
    2. I have to apply for my dependent wife VISA who is not in UK
    3. I have to apply for my extension for Work Permit.
    4. Due to medical reason my wife is not able to travel post 10th April.

    I have two options
    1. To apply my extension first with premium service so that I get my decision in a day and BRP in week time. Will this be possible. If I receive BRP by 28th Feb, I will aplly for her dependent VISA which will take 1 month time at max and she will come to UK and having the validity directly till 15,Apr 2020 as per my new BRP,

    2. I apply for her dependent VISA first on my current BRP having validity till 15th Apr, 2019 and she will be in UK by end of March and will collect her BRP card. Then I apply for VISA extension for both(myself and my wife’s) by first week of April. For this option do you see a risk if of rejection as UK High Commission can question on why the VISA is required for such a short term, just for few days as in this case my BRP is expiring on 15th April, 2019

    3. Any other option you have to deal with this situation

    Highly appreciate your quick response

  131. Hi Nitish,
    To be clear premium service one the day decision no longer exists so that is not an option. You can apply for a 24-hour decision which most people don’t get their decision for 3 to 4 days. Option two you will just be slammed with fees so it just seems like a waste of money and time to me. Not sure if they will allow you to apply with such a short time on your visa either. It’s just my opinion but would apply for your visa first and then when you get that get your wife’s visa. An immigration lawyer would be able to advise you what the best option will be if you are still unsure.

  132. Hi Kat,

    Thanks for this very informative webpage
    I got a free appointment in Croydon for the 28th of Feb which is the very last day of my BRP. I am wandering if I should take that date and keep checking for other dates to come up. is it possible to change it after taking that this date.


  133. Hi kat,

    Please I am due to apply for ilr on Tier 2 general on 29th March 2019. Please if I choose super premium service which is £610, how long would it take to get decision?

    Kind regards


  134. Hi Carl,
    You can check to see if there are other appointments but having the appointment on the last day of your BRP is fine. They won’t kick you out of the country whilst you are going through the visa process. 🙂

  135. Hi Ope,
    it’s 24 hour decision service but most people find that this takes 3 to 4 days currently. Then it’s up to 10 days to receive your BRP card but you need to be home to collect this.

  136. Hi Kat,

    Do you know if you can use 2 cards when paying on-line for ILR? We have 3 people to pay for at once so it is a large amount of money so want to know my options.

  137. Hi Amanda,
    If there are 3 separate online applications then yes. You could use a different card for each application but you couldn’t use two cards for one application. At least there wasn’t an option when I did mine.

  138. Hi Kat,

    This is super helpful!! I’m an American and have been in the uk since 2010, a year on a student visa, then 2 on post study work visa and nearly the last 5 years on an unmarried partnership visa. My current visa runs out end of April and I’m looking to apply for my IDL. I married my partner (UK citizen) in May and to be honest and am confused as to what application I should be using. Can you offer any insight? Do you know what I’ll need to include in my application? I’d also like to do the premium service? Thanks so much for your help!!!

  139. Hi Kat
    Im in spouse route and want to know how much in advance I can start with application process for my indefinite leave to remain?
    knowing i can submit this by 28 days prior to visa expiry, My Visa expires early next year
    I only want to know how much time consuming it as i have upload all necessary documents too
    Can i find anywhere the entire online process in PDF format so i can prepare myself including all documents required ?
    Also how much duration i need for bank statements.
    Please advise
    Many Thanks

  140. Hi Vikrant,
    As long as you have your documents organise i.e. saved on a hard drive, all scanned etc then the upload process shouldn’t take too long. You won’t find a document detailing what you need to provide (at least non that I have found). The closest document I can provide is what I did for mine via Ancestry here: My suggestion is for the relationship proof use what you have provided in previously applications, so where I put my ancestry documents you put your relationship documents.

  141. Hi Kat
    Thanks for your response
    what is the maximum size you can upload in pdf format ?
    I have listed all below documents which ill save in pdf format but please add if anything else required
    Also if any documents can go together please advise too so i have less amount of pdf files
    Previous Home office approved letters
    Passport copies – pdf files for both
    Residence Permit – Pdf Files
    Marriage certificate
    Latest pictures for both
    Pass the Life in the UK Test
    Meet the English language requirements.
    Bank Statements – Please advise do we need 5 years of bank letter both for my wife and myself as we both have different bank accounts ?
    Letter from Employer
    Payslips for 5 years ?
    Letter from HMRC
    Proof of Address – How many different sources you need and should show how long duration ?
    Bank Statement
    Letter from GP
    Driving licence
    Junk Emails
    HMRC Letter
    As im staying with my mother in law – Ill provide a letter from her, with her signed passport copies, bills etc. This should be for how long duration ?


  142. Hi Carl and Kat
    I am troubled by I can’t find how to set up on the new system UKVCAS , so I can’t booking,
    Please share you knowledge!
    Many thanks

  143. Hello Kat,

    I’m currently in the midst of extending my UK TIER 5 CHARITY WORKER VISA from 6 months to 1 year.
    Whilst going through the application process, I was lost as to whether or not – during the appointment process that we have to book – they take our passports for an extended amount of time.
    I am planning on travelling overseas to Europe shortly after I wish to have my appointment.

    Do you have any idea whether they will take my passport or will they send the VISA separately? There is no solid outline stating they take the passport – merely that they check it, go through Biometric processes and cross check all other identification.

    I am becoming quite worried so thank you in advance!


  144. Hello. I will be applying for ILR 5 years on tier 1 entrepreneur route in a week time. I will be applying using the standard appointment. My question is after submitting the online application and uploading the supporting documents on the sopra website and attending an appointment, will I be required to send my original passport and BRP to home office by post?

  145. Hi Vikrant,

    I don’t know what the size limit is or whether you can add documents together. They were in the middle of changing the process when I did mine so I followed some new elements but not all.

    The documents showing the finances available to you and to any person supporting you should cover at least the last three months. Is what the checklist says, I did provide more evidence that needed so it’s up to you what you provide to cover that requirement but I recommend an HRMC letter, Bank Statements and supporting work evidence like P45, P60, payslips etc.

    Not sure what you mean by junk emails but that seems pointless to me.

    Proof of address was on the evidence I provided so I didn’t provide anything else nor was it mentioned in my checklist.

    If you and your wife are living with your mother in law and you are using it as evidence of your relationship then it’s up to you. I didn’t provide any bills for my application or statements from boyfriend saying I lived with him.

    When you get to the end of the application there will be an electronic checklist that you can reference your documents to what you have prepared and adjust what you submit based on this.


  146. Hi kat,
    What is mean this mail??? I’m worried. My visa set M apply date: yesterday(27.02.19) priority service Cardiff
    And today came this mail but I don’t know what is mean??
    Dear xxx
    Thank you for your recent application for Indefinite Leave to Remain using our super priority service.

    We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within this time. A letter has been issued to you via recorded delivery: Cxxxxxxxxc. Please await the receipt of this letter and follow the instructions provided.

    Kind Regards,

  147. Hi Rose,
    It could be anything from wanting more information or them having a backlog and not being able to process your application in 24 hours. You just need to wait until you get your letter to find out more.

  148. Pradeep Stanley

    Hi Kat,

    I have applied for ILR on 21st Feb on 22 nd i got a email from Case officer to send all the orginal which i have uploaded through post. We have posted them according and the decision made by 28th Feb. will they refund my premium service fee ?? how do i need to claim the super priority fee for this ?

  149. Hi,
    I’ve only heard of refunds being provided if the immigration dept can’t process your application due to things like them having IT issues, lack of staff and things like that. I’ve not heard of people getting refunds when they have reviewed the application and then need more details.

    The only thing I have seen is: and the question/answer says:

    What if my Super Priority application takes longer than 24 hours?
    The Super Premium decision times are generally hitting the 24 hour standard. If that time frame is not met in your case, then you should request a refund of the £610 fee. (It seems to us that sometimes the refund is made automatically, but in other cases it needs to be requested.)


  150. ahtisham kazmi

    hi kat,
    i wanted to ask that i had applied for UK visit visa from Germany. Intended travel time was 20 march 2019 . but due to some reasons i’m not able to go on these days ,now i want to book appointment on 20 march. and i can’t change the dates as well ,as i have paid for the visa process. what should i do now?

  151. Hi Kat,

    Thank you for all the advice you provide on this blog. I have applied to renew my spousal visa for another 2 1/2 years and I did it through the super priority service. I had my appointment on 19 February, but I still haven’t heard back from them. In a previous response you mentioned that it could take up to 15 days, but it’ll be past 15 days tomorrow… Do you think there’s anything I could do to find out what’s actually going on? Should I be worried? How long do you think it might take?

    Thank you so much,

  152. Hi Buddhika,
    There could be a few reasons why, either they have a backlog of applications and you’ll be given a refund, they need more information so you will get a letter and so on. The best way is to call UKVI an ask what’s happening with your application. I wouldn’t stress as there has been a backlog were a few people were in this position.

  153. Hello Maam Kat, Please i need your need. I fill up the application online for tourist visa to the UK and i am almost finished with my application but i never saw an option for me to choose which VFS Global i would go for my biometric. I didnt pay the visa fee yet since someone told me i must choose the place and date of biometric before paying but i never see any option. Please help me. Do i need to continue and pay the visa? I saw there is “further action” after payment but i dont know what is in there.

  154. Hi Kat. Would you mind to give me an advice please on “when” I can start to file my application on-line for my ILR Set M. I want to avail the premium service as I don’t like to wait for too long before my passport and other documents back. My visa will expire on the 28th of May this year. Thank you so much.

  155. Hi Nelly,

    If your visa is for 5 years then you need to apply 28 days before your visa end so the 1st of May. You can start the application up to 70 days in advance but can only submit in the 28-day window. The premium service no longer exists, it’s the super priority, no idea why they still have the option on the payments page but as per the communications from UKVI this isn’t available. As you upload all your documents now these are no longer provided as hard copies or originals so unless UKVI asks for the originals then you keep these. Here is the article about the service

  156. Hi Rose, Would you mind sharing what happened after you received the email you mention? We just received similar. Thank you!

  157. Hi Kat, so you mean I can start my application now or within this week and submit it (pay on-line as well) on the 1st of May? When can I Book an Appointment for Super Priority Service? Is it alright not to upload my supporting documents while doing my application on-line? Can I just bring all the photocopies and my original documents on the day of my appointment? I have already photocopied almost all the documents needed and I don’t want to throw them away. Thank you so much for your help. x

  158. Hi Nelly,
    You can start today filling out the application, it’s exactly 70 days before the 28th May. Then press pay/submit on the 1st of May which is in the 28-day window.
    They don’t take copies any more. All the UKVCAS service will do is scan them on your behalf and you take the originals for them to check at the appointment. I just prefer to save the £35 and do it myself. Occasionally the home office will ask for originals to be sent if they have a reason too.

  159. Thank you once again Kat for the time you spent in answering my queries. When can I make an appointment please? Is it on the 1st of May when I submit and pay my on-line application? I’m worried if there’s no more appointment left before my visa expired. 😔

  160. Hello Arti, I’ve just received similar email. I’ve been thinking what could it be. But wouldn’t mind you sharing yours. Thanks Bob

  161. Gabriel Falana

    Hi Arty,

    Can you please share what the letter was about, I just received the same email after submitting my application yesterday

    Thank you

  162. Hi Bob,

    Can you please share what the letter was about, I just received the same email after submitting my application yesterday

    Thank you

  163. Hi Rose,

    Thank you for sharing this. Can you please share what the letter was about, I just received the same email after submitting my application yesterday.

    Thank you

  164. Hi i have a question which i hope you may be able to help with.
    We are renewing a spousal visa and submitted the online application. We have a meeting tomorrow to give the supporting documents and biometrics etc. When submitting the application we chose the standard service but are now wanting to upgrade to priority or same day. Do you know if this would be possible or how we would go about it – could you request this on the day?


  165. Hi Gabby, I’ve not received the letter, I’ve also try to track it but can’t. Waiting patiently .

  166. Hi Rose,

    could you please let me know when did you receive the letter after receiving the email. I have received same email and havent received any letter yet and the tracking no given in email is not available on DX website.

  167. Just received the letter, not a good news tho. But I think everyone case are quite different. Mine was bCos i switched from one category to another. But will be granted leave to remain instead of indefinite. Wish you lots a good news.

  168. Hi Kat,

    I hope you can help me with this please. I submitted my ILR application on 17th March 2019 29 days before my current Spouse visa was due to expire (My 1st Visa issued on the 17th April 2014), I have just got a letter back from the Home Office to inform me that I do not qualify. because of this They have offered that they can convert my ILR application to a Limited Leave to remain (as I now have a daughter) for a further 30 Months. However, I was hoping that I could just forfeit my previous application and submit a new application for ILR next week now that I will be within the 28 days expiry for my current visa?

  169. Hi Bellal,
    Sorry for the delay, you would have to ask UKVI. I am not aware of the process for switching types of service.

  170. Hi Gabriel,
    For this situation, I think it would be best to talk to someone that can give you professional advice. Cancelling applications can result in your money not being returned so it could leave you out of pocket.

  171. Thank you for the response Kat. I was of the impression I had already lost my application fee so was going to pay again for the new application


  172. Hi Kat,
    Quite a helpful page.
    The additional amount for priority/ super priority service is per applicant or just the primary applicant from a family?
    In my current visa extension applicaiton, I am the primary applicant but have 3 dependents applying for extensions on my application as well.

    Thanks & Regards

  173. Hello Kat,
    Your Blog is very helpful , thanks for that.
    I got a two situations, may i know your opinion please?.
    a) My visa is Tier 2 (General). Myself & my wife got Tier 2 visa issued on the same date (10-06-2014), our current visa getting expired on 17-05-2019. i doubt whether are we eligible for ILR , some of my friends tells that we are eligible, because my visa expire date is within the 28 days limit [(i.e) 14 May would be 28th day …. 17th May will be 25th day], but some friends tell that we are not eligible and suggesting to go for one more year Tier 2 visa extension.
    If i go for Super Priority service, will my application will be passed?

    b) My son born in UK and now he is 10 month old, we been to our country for a month holiday so i have taken Leave to remain visa i.e Tier 2 (Dependent) and his visa also getting expired at the same day as me, so I’m not sure whether to apply ILR along with us or to wait and apply for citizenship after our ILR decision.

    Thanks & Regards

  174. Hi Dev,
    Really weird that you don’t have five years, instead 4 years and 11 months. You also got your visa on my birthday!
    It is a weird one, the requirements generally have been living in the UK for 5 years or 28 days before your visa ends. It’s a ton of money not to be able to apply for ILR. I would check with UKVI or maybe see if you can get a free consultancy with a lawyer.
    Technically you could argue the 4 days but it would be super stressful… I have had a look online and couldn’t find any documents or articles to support either case.

    Your application doesn’t need to be approved, it just needs to be submitted in the timeframes. So those who do standard will wait up to 6 months after their visa expired to get a decision. You will still be able to live and work as normal.

    P.s. the fees are going up, thankfully not for ILR but for Priority service

    As the visa is expiring your son would need a new visa in my opinion as you wouldn’t get the decisions in time to apply for his citizenship. Not sure about how citizenship works for dependents born in the UK but as I understand for yours you would have to wait 1 year before applying.


  175. Hi Piyush,
    As I understand it is per applications, I can’t find anything on the website confirming this.

    Please note that the fees are changing as of the 29th of March to £800.


  176. Hello Kat,

    Thanks very much for your response, I’m going to have consultation with a solicitor.
    I feel its better to go a Year extension rather getting refused after paying hefty money.
    Anyway thanks kat.


  177. No worries, eventually I will get a lawyer on retainer to be able to help with more complicated questions but it’s still a while away. As you say there is nothing worse than getting refused so getting an extension will be a lot cheaper. You should be able to get them for like 30 minutes to ask questions instead of doing your application on your behalf.

  178. Hi Kat,
    Thank you so much for your helpful information.
    My visa is Parent of tire4 child; FLR(IR)
    Expire date is 24th May 2019
    The information shows
    ”You must apply … at least 4weeks before your original visa expires” and
    “you must submit your documents within 10working days of submitting your online application. If you do not do this, your application may be rejected.

    I understood that I have to submit my online application before 26th April;4weeks before my current visa expire date, and I have to submit my documents within 10 working days of submitting my online application.
    So, I am going to submit my online application around 8th or 9th April and I want to make appointment before 26th April in order to submit my documents within 10days of my submitting online. I will submit it with standard rute, not using priority. Is my understanding correct?
    I saw the 28days window or rule on this web, I confused.

    Could you please reply to my question.
    1)Can I submit online application before 26th April? If not, when should I submit my application online? And until when should I book an appointment to submit my documents?
    2)Even if we submit an application regular rute, not using priority service we are not easy to find convenient appointment slot? Or we have difficulty to find a many available slot only using a priority service?

    Your help is highly appreciated.

  179. Hi Tomo,
    It sounds like your visa expires on the 26th of April? If so then you could apply this weekend and submit as that would be in your 28 days before your visa expires. The steps are:
    Fill in your application/ checklist list – this can be done in advance (up to 70 days before you intend to submit)
    Submit within the 28-day window
    Pay the fees and choose the service
    You will be sent details to UKVCAS website where you book your appointment and choose a centre. Upload your documents in the portal on UKVCAS. I would book and upload your documents when you receive the details.
    Attend the appointment, take the all the evidence, passports etc to the appointment.
    They check.. take your biometrics.
    Wait up to 6 months for a decision – in that time you are not allowed to travel.


  180. Hi Kat,
    Thank you so much for your reply. I submitted online application today. Now I know how to do next.
    Your information helped me a lot. Thank you again!

  181. Hi Kat,

    May I ask you- I had the Premium Service for ILR yesterday morning and finished at 09:45 am, I have been told that I should get an email from the home office in the evening( same day). I haven’t heard from them after 24 Hours. I understood that pay for Premium Service will get a decision in 24 Hours ?! I’m quite concerned about it.

    Thank you so much!


  182. hi Kat, i filled out application form and paid fee but haven’t booked appointment just yet. dates of vising in UK i put down start of May but now i cant go in those dates and i changed travel plans end of may instead. do i need to cancel my application and do it again from start because of different dates? thanks

  183. Hi kat,
    Please i have a queation to ask. Please i have i want to apply for my family private life 5years route and i have all the documents needed for it. And i have the originals only that my mother of my child will be travelling with my child and i will not be able to go with my child passport for Premium Service. And i want to know if its possible to get appointment within one week

    And can i go with copy of my child passport after uploading the documents online.

    Please advise asap.


  184. Hi Kat,
    I have been a silent reader on this plate form for some time. Thank you very much for providing this service.
    I have applied 7 years child route (non EU) through super fast premium service on 7th of March thus it’s been more than 3 weeks I haven’t got any updates apart from a standard email which states that premium service charge will be refunded if not answered in 24 hours.

    My question is
    Is this the positive attitude of home office or if they want to refuse they can refuse straight away.
    How long will they take to reply whereas I applied super fast premium service.

    Child is over 7 never been out of UK. We parents are in UK over 11 years but our stay was not valid.
    Looking forward to hear from you.


  185. Hi Kings,
    I am not really sure of the evidence needed for family private life, if the checklists ask for certain documents then I would provide those documents that they state.

    If you are applying for your child then they would need to be there.

  186. Hi KAT I have just read some comments about the super priority service that it may be misleading in regard to the 24 hr response and that it may take 3 working days. But i made an application 2 weeks ago and still havent heard anything from them . I have called them and they sent me an email sating that in the case there is a delay that is not the customers fault they will refund the premium service charge and try and process the application as soon as possible. IS there any way of finding out how long it will take as i am very anxious

  187. Hi Chipo,
    They have had a massive backlog since the switches to the new system. I know people have experienced 3 to 4 weeks delay in their decision even with super priority. For understanding how long it will take the only ones that can answer that is UKVI.

  188. Hi Kat, amazingly helpful page, thank you so much.
    Is there anywhere you can see the current waiting time of the premium appointments? Ie. When I apply and pay, when is it possible to understand when you can book the appointment? Ideally it’d be within a couple of weeks so you could have your ILR in no time but is this wildly unrealistic and it’s actually months that you’re left in limbo before you can get these appointments? I am willing and able to travel to any centre to just get this thing done but I fear there is a backlog everywhere. Is there any way of finding out please?
    Thanks, Julia

  189. Hi Julia,
    You will only be able to see the appointments available once you have submitted and paid. You will log in to the UKVCAS website which will give you a list of appointment with the closest 4 centres. The appointments are only available 28 days in advance from the day you check.

  190. Hi Kat,
    Thanks a lot for helping and being so patient in responding to everyone’s questions. I hope you can help me with my question. I am on tier-2 visa .My current visa expires on May 2020.However , I have been already in the country for almost 5 years. My first tier-2 was granted on 11/05/2014.I entered the UK on 17/5/2014.I just have two questions:

    1-Is it true that I can apply 28 days prior to the visa issue date , which will be 13/04/2019 ? Is this correct even if my Visa is not 5 years one and is still valid till next year ?

    2-Can I submit my online application prior to 13/4/2019 , as long as I book my appointment on , or after 13/4/2019?

    may thanks for your help


  191. HI Kat,
    I have been in the country for five years on a different valid Tier-2 (general) visa sponsors with no breaks between each visa. First one valid from 10/06/2014- Can I now apply for ILR by 10/06/2019 ?

  192. i am going to Tier2 extension and under my soc code for experienced worker salary is 35800 But my sponsore generate a COS with 35000 .please let me know is there any problem for that?

  193. Hi Kat,
    I have applied 7years old non EU child route through premium service.
    How long does home office take to reply?


  194. Hi Jith,
    I don’t know enough about Tier 2 to really comment but you do need your employer needs to meet the requirements stated for that job.

  195. I have a question if you can help please. My spouse visa is expiring on 5th May 2019. We’ve submitted the online application and uploaded all the documents online but we were able to get the biometric appointment date for 28 April 2019.
    I know we’ve to apply 28 days before the expiration of my visa and we’ve submitted online application but to submit documents and biometrics the availability of appointment is very close to my visa expiration date bcz all slots were booked. Is it fine as we will still be in our 28 days window ?

    I would appreciate it if you will reply. Thank you

  196. Hi Hina,
    I think you have submitted your application to early. Today is the first of the 28 days for the 5th May for you to be able to submit online.
    The rule is for submitting applications, not for appointments. The appointment date is fine.

  197. Hi Kat

    Is it possible to upgrade a tier 5 standard application to priority. It has been 4 weeks since i applied but havent heard anything.

    Thanks in advance

  198. Hi Kat,

    Firstly, thank you for taking the time and energy to create this blog, it is the best advice on this subject matter!

    I wondered if you might help with the following question:

    The SET(O) form asks “Do you currently hold, or have you ever held, any other nationality or citizenship? (Required)You must provide all the nationalities that you currently hold or have ever held.” Does this include your birth nationality, i.e. per my passport I am from New Zealand, seems like a redundant question.

    Thanks so much for any help!


  199. Hi Alex,
    No worries, glad it’s helping! I think the basis of the question in prep for citizenship as not all countries allow dual citizenship (just my assumption). I just put Australia for mine :).

  200. Dear Ahmad,
    Did you succeed in speeding up the decision for ILR Tier 1 entrepreneur 5 years? How long time have you been waiting?

  201. Hi Kat,

    Please could you advise. My visa will expire on the 25/04/19; but I can only submit my application online after the 17/04/19, what if I just get an appointment after my visa has expired?

  202. Hi Josy,
    You will be lucky to get an appointment with Easter being in the middle of it. I have known a lady that has submitted her application during the right time but couldn’t get an appointment until after her visa expired. She ended up getting her visa approved and being fine. She called UKVI and UKVCAS a couple of time but I have nothing in writing to confirm this.

  203. Hi Kat. It’s me again. If my sponsor (husband) met the income Threshold of £18,600 under (Set M) from his employment, will it be alright if I am not going to include my employment income anymore? Thank you so much.

  204. Ki Kat
    I have an ILR which was approved last year. My wife also applied for ILR recently but we have applied for our son FLR FP because I have slightly less the 22400 income. If we add total my wife and mine income it will be around £50000. We have applied for his FLR FP and had an appointment on the 10th of Feb. But, I am still waiting for a decision. Any idea how long more will it take? We are going outside the country in 1st week of July, I am wondering whether we will be stuck due to his passport. Also, is there any other way to change his previous application for the fast track now to get a quicker decision. I would be so happy if you can support. Many Thanks

  205. Hi Martin,
    Tough question and I don’t know the answer (sorry I don’t want your application to be rejected). I have still not heard if you can change the priority of the service – it’s a question that keeps coming up so I would love to know as well!

  206. Hello,
    I am a peruvian national and I am applying to a transit visa since I have to change flights in UK to go back home from Europe. The process is basically the same, my question would be that I already paid 66 pounds on the UK Visa platform and now when I want to get my appointment at the Commercial service (TLS Contact) platform even with the free modality in a non prime schedule they want to charge me 66 pounds more and there is not detail for this amount, it only says: UKVI services – MUP product (I don’t have idea of what is this).
    Any idea of this? I will appreciate your answer. Thank you!

  207. Hi Lyn,
    The only answer I could find said:

    MUP: This fee is for the acceptance or processing of a claim or application, or the provision of a service or process in connection with immigration or nationality at a place other than consular premises, where this is done outside the United Kingdom and in a User Pays Visa Application Centre.

    Not sure if this is correct but sounds like it could be.

  208. Hi Kat,
    I have submitted my application for Tier 2 (general) to ILR and did my biometris with a Super Priority Premium lounge on 1st May 2019. I still didn’t hear anything from UKVCAS.

    Are there any application delays happening now, which you are aware of?

    Please reply, any info will be helpful.

    Thank You.


  209. Hi I have one question. Super priority service take more then 24 hours because my appointment 9.15 7/5/2019 and today 11.47 still waiting for decision ? Any body plz advice me thanks

  210. Hi Jas,
    It’s not 24 as in the next day, it’s 24 business working hours (not including weekends) so the decision should be on the 10th of May.

  211. Hi Hari,
    I know there have been a few issues at UKVCAS with system outages and double appointments but that’s it. Maybe someone else is experiencing the same thing and can add some more feedback.

  212. hey kat please tell me i have submitted my all documents online and fees submitted online at monday but the appoinment date is nt given how much time to tell me which date is ur appoinment date??

  213. Hi Faizan,
    You need to book your appointment on the UKVCAS website, it’s not automatically booked for you.

  214. Hi Kat – you provide the most helpful answers out of everyone on the net!
    My elderly uncle applied for a UK Spouse visa, he is Canadian and his wife of 45yrs is British. He did his biometrics in Toronto 4 March 2019 – so we are on working day 47 (I think) of the waiting process. But yesterday he got an e-mail from Home office saying thank you for your visa application it is currently being prepared for consideration by an entry Clearance officer. Does this mean their was a huge delay in the UK office receiving his documents from Toronto and that the countdown days start now? I hope not as he is 85yrs old!

    Thanks – Lorna

  215. Hi Kat my name is kerina and my husband and I are at the last stage of is Visa which is the indefinate leave to remain under a 5year route. He has to send it off the 8 of June my understanding is he has to do a life in the UK test but hes exempt from the level b1 certificate because hes from Jamaica can we do the super priority service? Because myself and our 3 year old is travelling in July and I need to retain my passport for this. The last form i filled out only needed my passport number will this be the same case. Please for any assistance you can give.

  216. Hi Kat,

    A very quick question – I m applying for an ILR based on a partnership (after 5 years of living in the UK).

    I have an appointment booked for the 17th of May in Croydon. Does my partner (the UK citizen) need to come to the appointment with me?

    We a friend who got ILR based on spouse Visa years ago and at that point both she (the applicant) and her husband needed to attend the appointment, but my application and appointment confirmation don’t mention my partner needing to be present for the appointment.


  217. Hi Dragana,
    The process has changed so much since your friend applied, it’s not the same process. Your appointment is only to record your biometrics and check that you have provided all the evidence.

  218. Hi Kerina,
    The life in the UK test can be done any time before the application is submitted so this won’t impact you doing super priority service. As I put previously in the comments is that you should not book travel or travel while you are waiting for a decision. You do this at your own risk, so you risk going on your trip if your visa doesn’t arrive in time and risk your visa application being cancelled if you don’t have your visa.

  219. Hi Lorna,
    The application should be in the review stage now. Depends on the immigration how long the decision will take but sounds like he’s on the home stretch.

  220. Thanks, very much Kat!
    I’m guessing that means my partner doesn’t need to see the wonders of the Croydon VCAS centre 🙂

  221. Yes, sorry! It will just be your info only. If they want to chat with your partner then it will be a request to do so and unlikely that this happens.

  222. Hi Kat!

    Thank you for your article. One thing is not certain though. Will the home office hold my passport during the evaluation period? Was filling up the form and found out that there is not Premium Service for my application (only standard one available). Currently my biggest concern whether Home Office is taking your passport and returns it back only within your application results.

  223. Hi Tim,
    Passports are no longer held by UKVI – they can always request you to provide originals but as I understand this isn’t very common. This doesn’t mean that you can travel during your application process. Again it’s all dependant on the visa but you can read up in the comment section where I provided screenshots and UKVI state not to travel during application.

  224. I just received an email similar like Rose

    Thank you for your recent application for Indefinite Leave to Remain.

    A letter has been issued to you via recorded delivery. Please await the receipt of this letter and follow the instructions provided.

    Any advise ? I have applied for the ILR and currently I am on spouse visa.


  225. Hi Shiv,
    When I got a recorded delivery it was my BRP card but I’ve no confirmation from others what it meant to them re the letter. Let us know when you find out!

  226. Hi kat,
    Can I pay for the priority service at the appointment day? I did not choose priority during the application period but wants to have it now.

  227. HI Kat, Thanks for all the information. Just a quick question. I am applying for ILR and my visa expires 16/06 and I applied today 21/05/2019. as I am now within the 28 day window as just wanted to get the stress of it off my mind. When I went book an appointment the closest day that came up was June 18th in Manchester. Will this be ok as it is 2 days after my visa expires?? My understanding is that as long as you have applied before June 16th you are ok>?
    Also it won’t be easy for me to upload my documents, so I have chosen the service to have them uploaded at the appointment. Will this be ok , cause you mentioned about about uploading before you go?

  228. Hi – do I need to actually print my appointment confirmation or can I show it on my phone?

  229. Hi Arjun,
    I printed all my information for the appointment, not sure if others have shown their booking on a phone.

  230. Hi Rachel,
    I don’t have anything in writing to confirm this or any references on the website to refer you to. I had someone contact me earlier this year that had the same problem. She called both UKVCAS and UKVI, they both said that it was fine for her biometric appointment to be after the visa expiry date. She had the appointment 4 days after her visa expired and still got approval for her ILR.
    I say uploading your documents before you go as it will make your appointment quicker and save £35 which I don’t feel that it’s worth paying for if you have access to scanner etc. At the end of the day it’s up to you 🙂 and what suits your situation.

  231. Hi Larry,
    I am not sure how to upgrade the decisions, you would need to call UKVI to understand if this is possible.

  232. Shivanshu Patel

    hi Kat,
    Do you remember how long it takes to deliver ? Do you know how to track it ? I am still waiting for letter to arrive 🙁

  233. Hi Shiv,
    The delivery should take no more than 10 working days and will be delivered between Mon to Fri between 9am to 5pm. You should be able to login to your application and track from there. I missed my delivery, then they sent me a letter saying I need to rebook so took me about 3 weeks.

  234. Hi Kat,

    Thank you. Sorry Where can I login to see or track my application ? Can’t find it on ukvcas website.


  235. Hi,kat,
    i just want to know may be if i can do the paper application ? or i want to uploading the document by myself i have access to scanners

  236. Hi Larry,
    Paper applications were removed last year, it’s all online now. You will get details to upload your documents once you submit your application. This will be via the UKVCAS website.

  237. Can I make an offline paper application?
    While it is strongly recommended to make an online application via wherever possible to fully
    benefit from what the UKVCAS service offers, there are a small number of application routes where
    it is possible to make an offline paper application. Making an offline application involves customers
    sending a paper application form and all supporting documents directly to UKVI.

  238. Hi Larry,
    Let’s take set o application as an example, if you go to the website to get the application it will take you to this link which is an online application form. If you Google the set o application then the results will give you an outdated set o from 2014 Therefor to go through the process of obtaining the correct application forms would mean calling the UKVI and spending like £2.50 a minute to go down this route which seems silly to me. At the end of the day, it’s your application and if you want to try this route then you need to call UKVI to get the correct application as these are not available on the internet.

  239. Hi Kat,

    A very quick one,am applying for an ILR based on a partnership (after 5 years of living in the UK).

    I dont known how to booked the appointment for the 17th of june in Croydon. my partner (is UK citizen)

    A friend of mine got ILR based on spouse Visa years ago.that my friend used the paper applicaton
    please can you tell me the list of required document needed from me and my partner.


  240. Hi Larry,
    The whole process has changed since your friend applied and why I wrote the article that you are commenting on. Here are the details for partner visas: I don’t know the evidence needed to apply for ILR spouse apart from what is listed on the website. As I understand you will need to provide proof that you have a UK spouse just like you did for the spousal visa. You can read what I did for ILR via UK Ancestry route but you must find out the evidence required for a spouse. It is different evidence.
    To get an appointment you need to complete the online application, pay for the visa before you will even be given the option to book an appointment. I would also say that it will be unlikely to get a biometric appointment on the day you wish.
    If you are struggling with the process it might be easier for you to get an immigration lawyer to help out.

  241. Hi Kat,

    Firstly, thank you so much for setting up this website. Reading all the comments has been really helpful.

    I applied for an ILR on the 28th of February. This is under the Tier 1 (entrepreneur) 200k visa. We used the standard service because our lawyer notified us that the super priority service has stopped and therefore we had to use the standard option to submit our application at Croydon.

    Just wanted to ask you if the super priority option is open or has it closed and also if it is open are we able to transfer our application to super priority once submitted?

    Thank you so much for your help!

  242. Hi Shiz,
    From my research your immigration lawyer is right (which I would hope would be the case anyway :)). The super-priority is what used to be the same day premium service which is the one that no longer exists.

  243. Hi Kat,

    My partner has just received her Visa back as rejected. The reason for this from the home office was because of insufficient evidence that my earning where over the required amount. We supplied my contract, a reference form HR with him employment date and wage and also 2 payslips that spanned over a 6 month period. The ruling was that we needed to have supplied a payslip for each month over that period.

    We want to try again, as we do have all of those payslips, but with a refusal do you think we use the premium service?

  244. Hi Kat, This is a huge help, thanks for posting this article! I will be submitting my application very soon and wasn’t clear on just one thing. Do I need to take a photo for the biometrics? As I am applying for a spouse visa extension, will I also need a similar photo of my husband? I seem to recall I needed this the last time I extended it but since so much has changed since then, I’m not sure now. Thanks.

  245. Hi Kat
    Can you please find out how to change the standard application to same day or premium service. I have applied for my FLR visa but still waiting for a decision. If there are any links, can you please provide. Many Thanks

  246. Hi Paula,
    Does the application ask for a photo, it’s normally included in the checklist if it is. If it doesn’t state that then no.

  247. Hello. Please help!
    I booked my appointment for visitor visa for 04 June 2019, but i get sick on monday 03 June 2019. Now is 05 June 2015 – I enter into my account and wish to change my appointment day for 11 June 2019.
    When I press AMEND MY APPOINTMENT – there was written that “No refund will be given if you wish to proceed with appointment change”. WHAT does it mean ? Should I pay again Visa Fee, or just for change my appointment day (how much it will cost?)
    I will wait your answer. Thanks

  248. Hi Elene, You would have to call the immigration dept and discuss with them. Sorry, I can’t be of more use. The appointments I discuss in the article is about UK based appointment and apply to more long term residence here not visitors.

  249. Dhiren Mahadeva

    Kat, I have a rather unique position. But to make a long story short, I did this 2 days ago on superiority service. I have just received an email saying that they could not process it in this time frame but a letter has been sent to via registered post and I am to follow some instructions.

    There are 2 documents I could not supply because my estranged wife refused to give me her ID or sign the letter.

    What I am asking you if the email didn’t say outright rejection, then that letter that says follow instructions is promising yes.


  250. Hi,i have applied for resident leave to remain on behalf family and private life from 1st December 2018 and now is more than six months and no reply and i try to contact Homeoffice to check my application also no decision or clear answer, i want to ask can i change the application and make super premium appointment and pay the fees to make it in one day ,thank you

  251. Hi Dhiren,
    You will have to wait for the letter to see what additional information they are requesting. If it is the two documents that you couldn’t provide it might put you in a pickle and I would look to speak to a lawyer.

  252. Hi Sabah,
    I get asked this question a lot but I don’t have an answer whether it is possible to switch services. Sorry I can’t be of more help.

  253. Hi Shiv

    I just received a similar email. Could you please let me know what was the outcome for you? What did you get in this letter?

  254. Suhana Saleem

    Hi Kat,
    I was issued a 5 year Tier 2 dependent visa for the period below:
    13/08/2014 to 21/07/2019
    I am about to apply for ILR and just came across the 60 month period. Do I apply for visa extension and apply later or do I apply now itself?


  255. Hi Gabriel,
    That doesn’t sound right, it should have a specific time. I would call UKVCAS and verify what’s happened.

  256. Nicholas Park

    Anyone know who you call to see if I can upgrade from standard to priority? Been 6 weeks on I L R and we have a holiday booked for early August without 3 months on residence card and therefore no way of getting shengen visa.

  257. Hi Shiv,
    I got the same email today .What was the letter about you got? Please let me know thanks

  258. Hi Kat,
    This website has been so amazing. Thank you for all the work you’ve put into this. You’ve helped so many people. I have a question around the timing of when I can submit my application. Like you, I was also on an Ancestry visa which expires 1 Sept. The earliest date it says I can apply is 28 days before that which brings me to 5 Aug. Does that mean I have to wait to submit my application on 5 Aug or if it’s already ready, can I submit it earlier to get an appt. for 5 Aug? Confused as to when the submission date Vs. appt date is? Any insight you could share?

  259. Hi Ryan,
    The new process you submit and pay when you enter the 28 days. Make sure you have filled out the application and you are ready to hit the submit/pay button. When you get the UKVCAS details to book the appointment asap :).

  260. Hi Kat,
    Thank you for the blog, it was really helpful. Hoping you can help me with an IHS payment querry.

    I applied for a Tier 2(general) visa from outside the UK and it was approved. Unfortunately, 2 days before my travel date, I suffered an abdomen injury which required sutures and thus couldn’t travel to UK (docs said no flying possible – have certificates, reports etc.).
    I am applying for a fresh visa application and am being asked for the IHS payment again, is there a way I can claim a refund or adjust the earlier payment against this visa application?

    Many thanks for your help in advance!

  261. Hi Rahul,

    It sounds like you need a vignette application and not a refunded application. The British High Commission can provide you with a new 30-day permit to accommodate your new proposed travels. Here are the details provided by the Visa and Immigration Department on transferring of a visa and you can find the latest fees here

    On the website it says that it should automatically be refunded – see here in the following cases:
    you paid twice
    your visa application is refused
    you withdraw your visa application

    If you have not received a refund in 6 weeks, you can follow up using this link:


  262. Mahmood Shaikhani

    Hi Kat
    I have applied for my ILR tier 1 entreprenuer and at the end of the application their was only one option for standard service and i paid the fee my question is do i have to take an appointment to submit my documents and if yes to they have any oremium lounge to submit the documents and what is the fee for that

  263. Hi Kat,
    First of all, thank you sooo much for all the information.
    I am applying for ILR Set (M) and we want to do the super priority service – is to get an answer ASAP.
    Once I apply, how do the biometrics work. Do we make an appointment on the UKVCAS website? Do they do the biometrics at the appointment? How do we get someone to upload the documents? I think I ma good on what we need, but very unclear bout the process and how documents are uploaded and how the biometrics are done.
    Thanks, Lynne

  264. To book the appointment you should be redirected to the UKVCAS website (which is the 3rd party). This will allow you to book a location for the biometrics. There are different appointment locations and types, with varying costs associated. There are free appointments at the main hubs (7 main location) – otherwise, there’s a fee of between £25 – £200+ for slots depending on location, level of service and time (e.g. 8am slots cost more than 11am ones).

    Once you’ve done this, print out your appointment confirmation – you’ll need it later.

    Upload your documents – You do have the option of paying £35 to have the people at the centre do this for you. However, it’s simple to do it yourself and located within UKVCAS website.

    Go to your appointment – You’ll need your appointment confirmation and passport out – they’ll check this at the door, and only you are allowed inside (your partner doesn’t need to come to this appointment/cannot come inside).

    The appointment is two parts:
    Biometric Enrolment – You scan your appointment confirmation, passport, take a photo, give fingerprints and provide your signature.

    Document Check – This is simply to make sure everything you uploaded is legible/worked. It is not a check to make sure you submitted everything you need – the staff cannot advise you of this. On this note, the email says to bring original documents with you – so bring copies of any hard copies you have (e.g. work contract, tenancy agreement, partners passport/BRP).The reason they ask for you to bring original documents is in case something you have uploaded isn’t legible – they’ll then re-scan it for you. If you haven’t uploaded anything and paid the document scanning fee, they’ll upload everything for you – otherwise, you’ll just stand in front of a lovely person while they check every holiday photo, bank statement and contract you uploaded.

    Then just wait for the answer which can take up to 3 business working days (i.e. 24 business hours).


  265. Hi Kat,
    I am planning to apply for naturalisation (UK citizenship) next month. I have started to fill my application form online. I am currently on ILR. Wanted to ask you if I can submit my online application and book an appointment before I complete 1 year on ILR which is the qualifying period in order to be eligible for citizenship. Is there something like 28 days for naturalisation applications ? Also, is there a premium service option for naturalisation applications ?
    Thanks, Sat

  266. Hi Sat,
    I am also applying for my naturalisation next month. In answer to your questions – you need to apply after your 1-year anniversary of ILR so whatever date is stated on the BRP it needs to be the anniversary of that date (as I understand). The requirement is have had one of the following for 12 months:

    indefinite leave to remain in the UK
    ‘settled status’ (also known as ‘indefinite leave to remain under the EU Settlement Scheme’)
    indefinite leave to enter the UK (permission to move to the UK permanently from abroad)

    Unless you are married to a British Citizen then you can skip this.

    There is no premium service for naturalisation. Just have to wait for the brown envelope to arrive.


  267. Hi Kat

    I applied for Set(m) indefinite leave for my wife and we just received this email.
    Any ideas as to what it means because they haven’t said yes or no
    We went to Sopra Steria on the Saturday 13th and received the email on Monday 15th.

    Thank you for your Super Priority Application for Indefinite Leave to Remain.

    A letter has been issued to you via recorded delivery: RD ***********GB. Please note your letter may not be traceable for the first 48 hours via the Royal Mail trace and track service.

    Please await the receipt of this letter and follow the instructions provided.

    Please note as we have begun consideration of your case within 24 hours of submission, we have met our obligations under the Super Priority service and you will therefore will not be eligible for a refund of the Super Priority fee.

  268. Hi Kat

    Just to add….

    we have been checking on the Royal Mail tracking site for this letter and today being the 17th it still shows “we don’t recognise this number” meaning it’s not on their system.

  269. Hi Mo,
    The only thing that I am aware that they courier is the BRP card. Otherwise they just post letters.

  270. Hi Kat, Thanks for the info. Its really helpful. I need to apply for ILR along with my dependents together.Do I fill in one online application including the details of dependent 1,2 and 3. or should we need to apply and fill separate online application for each dependents?

  271. Hi Kat,

    Thank you for so much info. Its really helpful.

    My son’s dependent visa is expiring on October 14. He is travelling overseas from Aug 22 to Sept 11. To expedite the visa process can he submit the online application just before he leaves UK and attend the appointment as soon as he returns? I will book the appointment for him from here. I am worried that there is not enough time between his arrival back in UK and expiry of the visa. I am not sure how long the process will take.

  272. Hey Kat. I’m wondering how much room you have either way of the date on your application. I want to go early October (and am eligible for an ancestry visa) but am not entirely sure about the exact date yet. Would really appreciate some guidance if you have any 🙂 Thanks!

  273. Hi Kat,

    A very helpful blog, thank you very much for this.

    Ref. to the originals, is it mandatory to take it with us during the appointment? Do they check the originals?


  274. Hi Muni, I’ve not done a dependent application so not sure the process whether it’s one application or individual. Maybe someone else has?

  275. Hi Ra,
    You can fill out the application in advance (I think you can do it up to 70 days in advance) but you will have to update his travels on his return. Although if he returns on the 11th then it’s a few days before the 28-day window.

  276. Hi Jayy,
    The application gives you 30 days to get your BRP card so choose a close enough date that you are going to travel on. Please note you cannot pick the BRP card up earlier and if you change your travel plans and can’t pick up the card you will need to apply for a transfer of vignette.

  277. Hi Kat,

    Thanks for your reply. My bank issues online statements only, I can take a print of them. But will that be acceptable? or should I ask them to mail me physical copies (they will print it as I do, I suppose!)?



  278. Hello Kat, I am intend to submit my application next Month some time which I will be going away (within UK). I have filled the forms online but just wait for the ’28 days prior to 5 years’ to sumbit and I have prepared all my supporting documents ready on hand. Since I will have to leave on the same day morning, I am not sure how many more steps are there I will need to complete before the final submitting (I have done until the checklist page). Is there any requirements for uploading all the supp.orting documents before sumbitting? If not, when will I be asking for uploading all the supporting documents? And also I’ll be using premium services, do you know about approximate time frame I can get the appointment? Thanks.

  279. Hi Kat, thanks for your helpful topics. I’m currently on Leave to remain based visa on marriage to British partner. Got my visa on 7/02/2017 and made it into The United Kingdom on 30/03/2017 and still married and living in same address with my partner. The expiring date on my BPR is 07/11/2019.
    Please when is the right time to apply for my FLR/M extension as I wouldn’t want to do it too early or too late.

  280. Hi Srini, I have always provided bank statements that have been verified by the bank or printed on letterhead to prove authenticity. Although with more online banks these days not sure. Maybe some else can chip in whether online statements worked for them?

  281. Many thanks Kat, I have spent almost the whole today to read your post. It is very informative and thanks for your hard work. I am not sure if I left this reply successfully on your website or not. But I could not find it now. Sorry if you saw repeated replies. I have another quick question. How do you calculate the 28 days window. I entered UK on 06/09/2014, so I will be qualify on 06/09/2019 for 5 years. Would the earliest date I can apply be on 09/08/2019, am I correct? I am very much anxious on the date calculation as I will have to travel away (within UK) on the 09/08/2019 so I will have limited internet access from 09/08/2019. I was planning to sumbit after passing 08/08/2019 midnight, so it will coount as on 09/08/2019, I am not sure if it works that way? If I am totally wrong, if my 28 days windows counts from 10/08/2019, I will have to bring a laptop with me to apply online. Grateful if you can advise how many more steps need to be done after the ‘Documents’ section? In addition, do you know if I apply for super priority services(24hrs) on 09/08/2019, roughly when would I get the earliest available appointment? I think some post online I saw says you will have to look at at least 3-4 weeks time in order to book an appointment. Many thanks in advance.

  282. Hi Charlotte, The 28 days is calculated on your visa date not when you entered but the rules change depending on your visa type and whether you met continuous leave. Some visas require it to be an anniversary like naturalisation or long residence (i.e 10 years). I explain continuous leave in this article:

    This comment will answer all your questions after you submit your application / the process – Kat

  283. Hello Kat,
    Will need a bit of guidance from you. I haven’t yet booked for the ILR – Priority/Premium Service (same day application). Now how many days in advance should I book it ?So for example if I bok it today, will I get a date only for the 31st August ? How does it work ? Kindly advise.
    Regards, AJ

  284. Hi Aj, When you can book is based on the window you need to submit your application. There is a difference between UKVI and UKVCAS Priority/Premium Service and it’s not the same day decision either. When you pay in your application (UKVI) you need to choose super-priority service. This doesn’t give you UKVCAS premium appointments as this is a separate service and apart from costing more doesn’t get UKVI to make a quicker decision unless you chose super-priority during the application. Read this comment if you want more information on the biometric appointment

  285. Hi Kat,
    You really are doing a great job. Sorry if this has already been alluded to however I’m having difficulty understanding the difference between the online application submission and the in person appointment at UKVCAS(which one counts as submission online form or when you attend appointment). My situation is that I’m applying for a spouse Flr extension and i have gotten up to the payment page of the online form. My current stay expires 4 Sept 2019, so am i okay to to submit my online form on the 7th August hoping to get an appointment with Ukvcas within 28days leading up to my Visa expiry?
    Judging from the experiences is it worth it to pay for super priority services or I just go for standard appointment?

  286. Hi Ac,
    UKVI super priority service will provide you with a decision within 24 hours. This is the one you pay and choose during your application and has no bearings on your biometric appointment. However, is the one worth pay for as it gives you a decision quick. Currently costs £800.

    UKVCAS is where they take your biometrics – you will be redirected after you have completed the application with detail to login. UKVCAS has no bearing on the decision process, all it does if you choose to pick a premium appointment is to provide you with an appointment quicker, after hours etc. There are a few options. If you want a quick decision then you need to choose this during the application process as stated above.

    As long as you submit in the right window you should be fine. I have had people get appointments after their visa expire and still get approvals. You should be ok in getting an appointment.


  287. Albert Chilambwe

    Awesome, thanks for the reply!! I was more concerned on the dates, just so that I don’t miss the 28days before my current Visa run out.
    So, do I just go ahead and submit my online application form on the 7th August and book a super priority to get a decision in 24hours?
    Am based in Scotland and am have not heard any experiences or reviews from this end.

  288. Hi Kat,
    I am having trouble answering these questions from the online application form that I have to fill in for the ILR application, kindly help me pls:
    1)Do you have any family in your country of birth/nationality or any other country where you have lived for more than 5 yeras?
    2)Do you have any friends in your country of birth/nationality or any other country where you lived for more than five years?
    Do they mean back family/friends BACK HOME TO MY COUNTRY or here in UK where I lived for more than 5 years? I will appreciate if you can help me.

    Many thanks,

  289. Hi JudithMc, I am assuming you still have family in your home country so you would say something like… Yes, your home country where you lived, and your family and friends reside.
    Repeat if have lived anywhere else for more than 5 years state that you have friends/family/relatives here… Whatever applies.

  290. Dear Kate,
    Thanks for the valuable information, I am about to submit my application on 6th of October for citizenship, when I submit my application on the same day how many days I need to book my appointment before my application be expired, I want to attend the appointment as soon as I submit the application do you think I will get the appointment at UKVCAS in couple days or I have to try and try to get appointment, for your information it take me nearly 30 days to book appointment at PEO, when do you think it will be the best time to try booking.
    Many thanks

  291. Hi Ahmad, As I understand you need to book an appointment within 15 days of submitting the application. I don’t think there is a problem with getting appointments at the moment – I’ve heard people get them within two weeks but things can change. Just book the soonest one available. You can always pay more to get one.

  292. Hi Kat,

    I applied for my SET(LR) via super priority service. It has now been a calendar week and radio silence from UKVI. I called and they said to allow 5 working days. I can call and escalate tomorrow but no guarantee they would get back to me on time. Are you aware of any recent delay for SER(LR)? I need a decision urgently and I feel so helpless.

  293. Hi Kris, I haven’t heard of any delays at the moment with processing applications. Some applications do take longer and you’re aren’t guaranteed to get a decision within 24 hours. They will refund the money if this is the case.

  294. Hi Kat
    Submitted a standard service application but in fact we now need a super premuim service as applicants is having difficulties at work. Applicant is set to go for biometric. Any hint on how we can ask for the application to be considered under super premium if we pay for the additional £800

  295. Hi

    Could someone please advise if the super priority service charge of £800 would apply for a combined application for an entire family, or would we need to pay that for each individual in the application?

  296. Hi Pieter, As I understand it’s per application but I can’t find any supporting information to confirm for you. Sorry! Kat

  297. Hi Kat,

    Thanks a lot for sharing this. This is particularly useful and very much appreciated!

    May I ask, how long does it normally take to go from the day of getting biometrics done and supporting documents submitted through super priority appointment, to getting my passport and ILR visa back? I am on the 10-year route and about to submit early September.

    Many thank!

  298. Hi Taihai,
    I booked an appointment on Friday and the first free one was available in two weeks time. There were other appointments available but they were all £50 to £100 on top of the application price. It really depends if you are happy to pay or want to wait for a free appointment. Also if you don’t choose super-priority then it will take 3-6 months, although this isn’t available for every visa. You don’t send you passport off with the application, you do need to take your passport to the appointment. I am just putting together an article on the steps of UKVCAS which should be out in the next two weeks.

  299. Thanks for this Kat.

    So are you saying, if I pay extra on top of the application price I can expedite the process I mentioned above? Mind you it’s the process AFTER the appointment (biometrics and supporting docs) and BEFORE I receive my passport and ILR visa back.

    I am definitely going for super priority because of my personal arrangement (as I can’t wait 3-6 months), and that would allow me to receive a decision by the end of the next working day after providing my biometric information,i.e. attending the UKVCAS appointment (and I think if I pay £100 extra I can get a next-day appointment). But my question is, even though I know the outcome of the application, it certainly takes time for UKVI to deliver back my passport and visa? And my question is, how long would it be?

    Many thanks!

  300. Hi Taihia,
    Yes, you can pay extra to get the biometric done quicker, it would cost you around £100 and you pay via the UKVCAS website.
    You no longer send your passport as it is all electronic scanning. On the day you take all the documents you provide as part of the application and they are handed back to you once the checks are done. The decision will take up to 3 business days, if approved you will get a letter stating this and then within 7-10 working days be couriered your BRP card. You must be home to receive this and show your passport. If you miss the courier they will send you a letter with details to rebook.

  301. Hi,
    I’m applying for a standard visitor visa in Mauritius – family of 4: 2 adults, a 1 year old and a 4 year old. Do we each have to pay the MUP fee? £55×4= £220 ???
    Information regarding this is very vague…..
    Any feedback will be appreciated.

  302. Hi Kat,
    Thanks a lot for your sharing! I attended the appointment on 31 July and paid for priority service. After that, I did not receive any confirmation email from home office or UKVCAS. The decision should be made within 5 working days but I have not heard anything after more than 10 working days now…
    Is it normal that there is no confirmation email? Did I forget to take any action after the biometrics appointment? Is there any contact info to know the status or escalate my application?
    Thanks in advance!

  303. Hi Bella,
    Sorry for the delay in getting back to you. Hopefully you have heard back from UKVI now and make sure you get your refund, due to them not meeting the SLA! There is no action after the biometric appointment you just wait for them to let you know.

  304. Hi All,
    Just came across this and hope its my saving grace, my 28 day window opens in one week, Just to confirm I can only get my biometrics done once I have submitted the application

  305. Thanks a lot for sharing and help the answers..
    I submit my application for spouse UK visa first extension 5 of July and attended appointment with UKVCAS 16th July, until now (8 weeks from the date of application) I didn’t receive anything, no email no letter.
    It’s drive me crazy because my current visa will expire soon (14 sept). If they didn’t make any decision will I still be able to stay in UK and work? I am working full time job and I need to submit my new visa. And I don’t know to who I need to ask. Thank you before and much appreciated.

  306. Correct, biometrics only happens once you submitted the application. I will have a post and video out in the next few weeks re this but may be a little late for you.

  307. Hi Esme,
    I don’t know that much about spouse visas but sounds like you have applied too early. It also can take up to 6 months for a decision. I am not really sure why you would submit a new visa when you are currently going through an application. Re work, for ILR at least you can work while you are waiting a decision but you’re best to get advice from someone that expertise in this.

  308. Hi Kat,

    First of all, many thanks for the amazing article you have written with lots of useful information and most importantly links to official stuff.

    Just wanted to ask for your opinion based on your experience as didn’t really understand your answer. So if you can “apply” on the date “x” based on 5 years term etc., does this mean you can submit online and pay in advance, and can book an appointment for that date “x” or does this mean you only can submit application online and pay on that date “x” and then chase the available appointments and everything else would mean applying earlier than you are eligible? I’d appreciate if you could share link to official explanation of this?

    Many thanks

  309. Hi Julia, On the first day of your 28 days submit the application (which the qualifying period). When you get to the pay screen this where you cannot go back and change your application. Once paid you will be able to go to the next steps such as booking your biometric appointment. The dates are available for appointments up to 28 days in advance i.e. you will only be shown then 4 weeks worth of appointment slots. I got a free appointment within two weeks, it’s on Monday (2/09) so there isn’t much wait time. You can pay more to get it done sooner.

  310. Hi Kat,

    Can we upgrade priority service to super priority service at the time of Bio metrics. So you may have understood my scenario now. I have applied for a priority service while filling the application and booked a slot for bio metrics.My travel is critical now and I want to upgrade it to super priority. I would like to know if it is feasible. If yes, Should I pay the difference amount(Super priority fee – Priority fee) or Should I have to pay the complete amount. Just to give additional Info – I am applying out of UK(India-Hyderabad-50034). and Tier-2-long termstaff.
    Your response would really help a lot.

  311. Hi Ram,
    I don’t know. UKVCAS is a different company to UKVI so I am not sure you would be able to at the appointment. You would need to call UKVI to check if you can upgrade the decision.

  312. Hi Kat, sorry – yet another question,
    for time out of the uk. if you have done multiple countries in one period out of the uk do you need to list the exact amount of days you were in each individual country ?

  313. Hi Crystelle,
    I did try to add one trip with the comments instead of entering 6 lines for a trip, there was a restriction on the characters you can add which is very low, like 30 characters. I went back to adding line by line due to that.

  314. Hi Kat
    Are all applications need to be submitted online now? We need to apply for an extension of leave to remain (10 years route). Is the form to use still FLR – FP ? And that needs submitting online ONLY? No postal option anymore?
    Thanks in advance

  315. Thanks.
    I learned from your link that ,Super priority service, will cost additional £800 – Do you know how much ‘priority service’ will cost please? Also does the priority service fee applies to per application or per person (for example if I have a dependant included on my application/ 2 persons in one application).

  316. Hey Kat, I have no Idea if my previous question uploaded. I am not uploading my documents for my ancestral visa. There are categories for Residence , Medical and Education . I am a bit confused as to what to put in these? Any ideas. I also can’t seem to find one final Submit button or is simply clicking upload individually enough ?

  317. Hi Crystelle,
    The types of evidence I put in for Residence was my BRP card/visa and a letter from the home office. For education I put my life in the UK test but also if you had to do the English test then I would put it there too. Medical I didn’t put anything under this as I didn’t have evidence that fell into the category. It’s a standard template for all visas in the UK, so put the evidence you have in.

  318. Thanks again Kat. As its my ILR I am yet to get my BRP card so I just put in my Visa and proof of address for Residence. Thanks so much

  319. Hi kat, I made an application ilr long residence route, did super priority service on Thursday biometrics done at 930 am, and it’s Tuesday today and still haven’t received an email. Does it normally take this long, and do u think I will be able to ask for a refund as it was supposed to be 24 working hours. Thanks
    Waiting for your reply.

  320. Hi KC,
    I always took the 24 hours as up to 3 working days (i.e. 8 business hours per day). I would wait to see if you get a decision today and then give UKVI a call after that.

  321. Hi kat, thanks for your reply, hopefully they decide by end of they day also do u think I will be able to ask for a refund as they took more time than expected.


    I have applied for ilr and I wanted to choose super priority service but at the end of the application there was no option to pay for the super priority service. The only payment it was showing just the standard service. Could you please how will I be able to book an super priority service to get the decision faster

  323. Hi Kat,
    I have read a lot of the questions and your replies above but not sure if we are in the same situation so hopefully you won’t mind if I asked the same question again.
    I am on a spouse visa which the total length added up to 60 month exact.
    The BRP expires on 29th October, I submitted the application and paid for it already, so it’s before the 28 days window. I haven’t arrange appointment or choose a centre yet, am I in trouble? will I be rejected because of it?
    Many thanks for your help

  324. Hi Aurora,
    I would book your biometrics appointment. The people I have known to apply earlier just got letters stating that their decision would be delayed but not of the outcome on the decision. UKVI would be able to provide more information if it will affect your application.

  325. Hi Kat,

    Thank you for the information you’ve provided above.

    My BRP expires- 21/01/2020
    28 days period starts from- 24/12/2019

    Would I be able to apply and pay for my application before 24/12/2019 but book and attend an appointment from this date?

    Kind regards

  326. Any chance that UKVI have cancelled Super premium appointments for ILR cases for Tier 1 entrepreneurs? On our UKVI form, we cannot see any option for next day decision.

  327. Hi Kat!
    Thank you for your lovely write up, super helpful. I was just wondering if the super priority service has now been taken off? (For ILR 10year route). I have just applied and the only option when it came to payment was 2408 (which is the standard fee + biometric fee); there was no other option to chose from. I’m wondering if it no longer exists or I have to pay for that on a separate page (which I cannot seem to find). I have paid the 2408 but I’m now worried that I have made a mistake. I’m not sure what to do and I’m currently in a state of panic as I need to do the super priority one.

  328. Hi Ugo, I have been hearing rumours that the home office won’t be offering this service for a while. You can call them to confirm, as I have not found an article that states this yet. Kat

  329. Hi Kat

    First of all, Thank you for providing such details information. Can you please guide me on the Long residence and super-priority services, I came to the UK on 15th Feb 2010 and my 10 years are completing on 14th Feb 2020 so according to 28 days rule I can apply on 18th Jan 2020 (28 days before)
    I was wondering can I book super-priority services on 25th Jan 2020 and get the decision next working day (which will be in the less than a 10-year qualifying period) depending on fingerprints been done before. Or I will have to wait until 15th Feb 2020 to book a super-priority appointment to get next day decision.
    thank you in advance.

  330. Dear Kat I’m struggeling to find the nr to phone for appointments. I worked through a solicitor . Completed all the vorms etc and solicitor applied yesterday but could only get an appointment for 11 th dec? He insisted that this is the earliest date possible. Is there anyway that I can find out if U can get an appointment earlier? I paid for the priority service. Regards Annelie

  331. Hi Annelie, In my experience, it depends on where you are going for your appointment. You can generally pay more to get an appointment quickly at Croydon for example but other centres can be harder. Whether you paid for the decision to be faster, doesn’t mean you get an appointment faster. I’ve written a post that covers the UKVCAS service here:

  332. Hi Zunaira,
    You can only submit your application when you enter the qualifying period, so you won’t be able to book or get your biometrics before that. Submitting the application part is the paying section on the online application. Only after that can you book your appointment.

  333. Hi Kat

    Thanks for your prompt reply. My understanding is I can apply 28 days before 10 years qualifying period ends. As in my case, mine 10 years are completing on 14th Feb 2020 and I can apply for ILR 28 days before 14th Feb 2020, which is 17th Jan 2020. Please correct me if I am wrong. If I can, Can I book super priority service within this 28 days period? I hope it makes sense.

    Much appreciated your help 🙂

  334. Hi
    Could you please write me why
    Set(LR) super priority service disappeared in online application?
    And tell me please is there any way for super priority service and also how long do I need to wait to get super priority service?

  335. Hi Ash, I heard from someone a while back that they were putting restrictions on how many super-priority they would allowed to be booked. I would call UKVI to confirm if this is the case. Kat

  336. Hi I handed in my case on 8 October on fast track then I got email required supporting documents which I got rescanned on 18 November and then after that I got no reply from visa I was wondering why it taking so long for them to contact after getting document rescanned again?

  337. Hi Kat,

    Great post and thanks in advance for answering questions…I did have a look through, but I am afraid I had to stop, as there was so many questions.

    My question is this: do you have to submit /attend biometrics interview within a certain time frame?

    I submitted mine on the 22nd Dec, and have an appointment booked at the Victoria.locatiom for the week of the 20tj Jan.

    It cost me 60£, so I am wondering if I should refund it…and hold out for a free appointment? (There were some avail in mid Feb when I initially looked) not sure if it’s worth the risky or.not

  338. Hi Amanda, the start of the year is normally pretty busy with the application. I would keep the appointment personally and get the process started as soon as you can. That’s just my opinion though. Kat

  339. Hi Kat!

    Your website is gold – I’ll recommend you to friends and family going through their visa applications.

    I’m going for ILR after my Tier 2 visa expires this Wed 26th Feb. The earliest day I can appliy is Wednseday 29 Jan (28 days before it expires).

    Is there any way to reserve/book my appointment priority service appointment online now, or do I have to wait until Wednesday 29 Jan?

    All the best,

  340. Hi Daniel,
    No there is no way to book your appointment earlier, you just have to wait. Also the priority service isn’t for the appointment, it’s for the decision. You will need to pay more if you want a quicker appointment.

  341. Hi Kat!
    I was just wondering if the super priority service has now been taken off? (For ILR 10year route). I have just applied and the only option when it came to payment was 2408 (which is the standard fee + biometric fee); there was no other option to chose from.
    I’m wondering if it no longer exists or I have to pay for that on a separate page (which I cannot seem to find). I’m not sure what to do and I need to do the super priority one.
    Could you Please advise me ASAP.

    Thank you very much in advance.

  342. What I have been told by other people is that they have restricted how many slots are provided for Super Priority now.

  343. Hi Kat,
    sorry to bother you with similar questions.
    Thanks for your prompt response. Any idea how often they will open new slots to book Super Priority ?? please advise me. is there any other way that I can get quicker.

    Thanks a lot .

  344. I assume if you apply earlier in the day you will have more luck but you can always give them a call and see what’s happening.

  345. Hi Kat,
    Your blog has been very helpful. I think I am in a similar situation like Sam where I was only given the option for standard service. And like him, I thought there was another page only to get to the worldpay site and realise that I might be paying for the standard service. It is a good thing I backtracked. Your sight was soo helpful because it showed me the screen that was required in order for me to make an informed decision. Thank you. Now I am sat here refreshing my screen hoping that the super-priority would show up 🙁

  346. Hi Kat,

    Thank you for your post. I am confused about 28 day period although I read quite a few comments above.

    I am in Tier 4 Student visa in the UK and living in the UK still. My BRP will be expired on 30 March 2020. I and my fiance will get married on 28 Feb 2020 (we booked the date and paid for the venue already). I am planning to apply for a marriage visa right after we get the marriage certificate, so let’s say the first week of March 2020. I finished the online application form but of course I have not submitted or paid yet.

    I read on the (see link) that (quote):
    “When you can apply to extend or switch
    You can extend or switch at any time before your current permission to stay in the UK expires.”

    Therefore I understand that as long as I submit my online application form and hopefully manage to book an appointment with the service center UKVCAS before 30 Mar 2020 (regardless priority service or standard service), it will be fine. I personally don’t see the 28 day period apply for my case. Please help correct me if I am wrong.

    Moreover, what would you advice in terms of the time I should submit (and pay) my online application form? Should I submit it now so that I can select the appointment date in the first week of March (right after I have marriage certificate)? I am not sure I can submit it online before we legally get marriage.

    I look forward to hearing from you.
    Thank you very much.

  347. Hi Hannah,
    Most peoples questions that related to the 28-day rule are extending or applying for permanent residence. Family visas (as far as I’m aware) are the only ones you can switch to in the UK. If you go from Tier 4 to Tier 2 than normally you need to fly home to do this. Anyway, you don’t have the 28-day rule, you just apply when you have the evidence/meet the requirements.

    Re when to apply, I don’t know enough about marriage visa’s to comment.


  348. Hi Kat,

    Thanks a lot for your amazing blogs on ILR.

    I’m on Tier 2 general visa, and my 1st visa started 1st April 2015 so I understand that I can apply for ILR 28 days before the start of my 1st visa which should be on 4th March 2020. My question is, the 28 days before the start of my visa, is this to submit the application online or to actually attend the biometric appointment?
    In other words, can I fill the online application and pay now and book my biometric appointment after the 4th March?

    Many thanks

  349. Hi Kat
    Please can you advise to below query
    Did you meet the knowledge of English requirement as part of an indefinite leave application made on or after 28 October 2013?
    I think the answer should be NO but iam not confident please can you help

  350. Hi Kat,
    i would like to apply for extension leave to remain with the super priority service 24hrs my current one expire on the 15th April 2020 when is the best time to submit my application considering am going on holiday on the 3rd of april please help thank you

  351. I’m not sure the time limits for extensions on ILR with the visa’s it’s 28 days before or on an anniversary date depending on the circumstances. I would say as it has an end date 28 days but you will need to check with the home office.

  352. Hi Kat,
    Please advise what all documents are required for life events under spouse route
    I only have marriage certificate but can i also add our photos together and also with other family member.
    Can i scan photos in black and white and then upload them.
    Also how will i mention the names of peoples in the photo, date and location – Is this also required.
    Please advise

  353. Hi Kat,
    Hope all well during these challenging times. I wanted to ask if you have any news on Home Office capacity during this crisis. I put in a super priority application and did the biometrics last Monday (23 March) and should have heard from them by the end of next working day. A week later, i have not yet heard from them and I understand that they might be swamped. Would be good to know if you heard anything on this. Thanks and stay safe.

  354. Hi Kamal,
    Sorry to hear about the delays. With everything that is happening I know that there is a big backlog of people asking for an extension on their visa as the gov announced that people would be able to until 31st of May so they would have seen a huge influx. Although with the delays you might be eligible for your money back on the same day decision which would be worth following up.
    Good luck and stay safe.

  355. Hi Kat,

    When do you think the visa centres will open again? With all the current backflow, how do you think I could manage to get an premium appointment? Thank you

  356. Hi Kat
    Please can you advise answer to below question for naturalisation
    Tell us the previous visa, entry clearance or leave to remain you had
    My answer – Indefinite leave to Remain 2020
    Is this correct, please advise

  357. Hi Kat,

    Just wondering whether you have any information regarding the new process of reusing fingerprints / submitting a digital facial image?

    My wife applied for the spouse extension FLR(M) visa on the 16th April 2020. On the 07th July 2020 we received an email advising that she was eligible for ‘this new approach involving biometric reuse.’ The email goes on to state that we are ‘working closely with UKVI to develop a new way for you to submit a facial image. Once this is launched……’

    There’s absolutely no indication of time frame re: the developing of the way to submit a facial image, and was wondering if you have heard anything about this? Given they don’t appear to have the technology in place yet, are you aware of a way to specifically request an appointment at one of the service centres so that the photo can be taken onsite?

    Many thanks in advance.


  358. Hi Barnaby,
    I have no information on the new process of reusing data. If they can do photos and referees as a part of the passport process one would hope they could achieve this. they are very vague on the process in all articles: and

    I’ve not seen much on Facebook groups either what peoples experience has been either.

    You could try call or email them.


  359. Hi Kat,

    Many thanks for your reply. I have spoken to UKVI on a couple of occasions, but they don’t have much information either – they are always polite and try to be as helpful as they can, but ultimately they are still waiting on updates from the Home Office. Looks as though it will be an ongoing waiting game!

    Thanks again, and I’ll post an update here when we get more information – I’m sure there are a lot of people in the same situation as us.


  360. Hi Kat

    I am a refugee and I am completing 5 years visa on the 4th Aug 2020. I have applied online on the 9th July. I cannot get appointment for the Biometric enrolment. I called the ukvacs and they told they just doing for the people who applied in May 2020. Is there any problem if I don’t get enrolled before the expiration of my Visa. Please advice. Thank you

  361. Thanks Barnaby, sorry there is no useful information at the moment. I would love to hear about your experience.


  362. Hi Kat,
    A quick update on our situation – there’s not much that’s new, but it might be of interest.
    1) our immigration agent has advised that despite the updates on the UKVCAS website advising that appointments are now open for those that have applied for visas up to and including the 30th June, they have not yet been able to book biometrics appointments for ANY of their clients who submitted applications in May, June or July.
    2) my wife’s application is flagged as being ‘eligible for the no-appointment application system’ and there is currently no option to request an appointment at a service point instead. We simply have to wait until they implement the new facial image platform.
    3) I have been in touch with my local MP and she has already contacted UKVI to request an update re: the timescale for the implementation of the facial image platform.
    Will post again when we get more news.

  363. Hi, Kat,
    Your blog has always been amazing and helpful. As super priority service (ILR 10 years route) is currently suspended due to the pandemic, I wonder which option for me to take: apply now through standard way, or wait for the reopening of super priority service. My other question is that if I now submit the application, is it possible for me to change to super priority service once super priority service is restored. As I am a student visa holder, I want to get ILR as soon as possible for the sake of job offer. Please advice, many thanks!


  364. I would go ahead and not wait for priority personally but it is your choice. Given everything with COVID not sure when things will go back to normal.

  365. Hi Kat,

    Thanks for this page, it’s super helpful!

    I have an ILR vignette on my expired passport but have never considered applying for NTL as I have continued working for the same company – but now I’m redundancy at risk and started online application.

    I found that ‘super premium service’ option is not available when you try to pay. Non-premium service option only and for that, a decision will be informed ‘within 6 monhts’.

    I know nothing is set in stone, but if you could share information/thoughts on below that would be great!:

    – Does UKVCAS/UKVIS would allow one to have additional paid services (ex: scanning / checking services) if I needed to go to UKVCAS service points anyways (I’ve never been taken biometric information so might required), and avoid sending original passport via post?

    – If still required to post original passports, what would be the most recommended way guaranteeing secure delivery and return of my passports (I have 3 passports in total including expired one with ILR vignette – I’d be devastated to lose them, as those are only physical proof I have!)? Can I send via recorded/tracking mail and send documents including self-addressed paid special service delivery envelope?

    – When will they return passports to me – i.e. before they make a decision, or at the time when they inform the decision, or after that? With current situation everything might take longer but would like to know what’s been the ‘norm’ previously?

    – What would be the recommended course of action – 1. wait the NTL application until after redundant & get an offer (which might take time under current situation), 2. complete the application with ‘normal service’ ensuring posts/mails are sent/returned in secure way, or 3. hold NTL application and check status of UKVCAS / UKVIS to see if they’d re-open super premium service and apply once it’s open again.

    I know things are constantly changing and no one knows what will happen, but would HIGHLY appreciate if you could shed any lights / share your thoughts on this.

    Many thanks,

  366. Hi Kat,
    Thank you for this helpful page. My question is regarding the SET(LR) application. I wonder if the answer to this question: ‘Tell us the previous visa, entry clearance or leave to remain you had’, should be the latest visa, or any other and previous visas should be also mentioned? Thank you.

  367. This is such a useful blog, thank you so much for the information here. Does anyone know if the Super Priority service is now available again? I do see the UKVCAS site mentions an update from October 2 that ‘normal service’ has resumed, does that mean the Super Priority service would be available for a SET(M) application now? Thank you if anyone knows that.

  368. UKVI Super Priority service and UKVCAS services are totally different. UKVCAS is purely just appointments to get your biometrics and has no bearing on the decision for your application. From what I see on the website this is not open again.

  369. Hi,

    My husband is on the 5 year route to get his ILR. He has already been in the UK for 5 years, but our savings will have been in our accounts for 6 months on 6th February. My question is can we apply from now, given that he has already been here for 5 years, will they penalise that our savings have only been in our account for 3 months now?

    If we can’t apply from now, when would you say it is better for him to apply? We will reach 6 months of savings on his day of visa expiry (6th february). So when can we apply without getting penalised for the shorter saving duration?

    Many thanks,

  370. I’ve never heard of a savings requirement for ILR. My sister applied for Set O ILR today and that was a requirement so not sure what route you’re going. There is a requirement in Set M about how much you earn, this can be done both in job and savings. It varies depending on if you do or don’t have children. If he’s working, I would assume he’s earning more than £18,600 a year.

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